Igo Priscillia

Igo Priscillia Alaere Ibadan, Oyo State, Nigeria PROFESSIONAL SUMMARY Reliable and proactive Virtual Assistant, Customer Service Specialist, and Administrative Professional with over 3 years of experience delivering high-quality administrative and customer-facing services in both remote and on-site environments. Skilled in calendar management, inbox support, documentation, CRM tools, and client communication. Proficient in Google Workspace, Trello, Asana, Slack, Zoom, and HubSpot. Recognized for strong organizational, communication, and problem-solving abilities, with a proven track record of improving efficiency and ensuring client satisfaction. CORE SKILLS • Administrative Support & Documentation • Calendar, Email & Travel Management • Customer Service (Email, Chat, Phone) • CRM Tools: HubSpot, Zoho, Salesforce • Project Management: Trello, Asana, ClickUp, Coda • Communication Tools: Slack, Zoom, Google Meet • Google Workspace (Docs, Sheets, Slides, Calendar) • Research, Data Entry & Reporting PROFESSIONAL EXPERIENCE Virtual Assistant & Customer Service Specialist (Remote – Freelance) Self-Employed | Oct 2022 – Present • Provided administrative and customer support to startups and SMEs. • Managed inboxes, scheduled meetings, conducted data entry, and maintained spreadsheets. • Handled customer inquiries, processed orders, and resolved concerns via email and chat. • Assisted with CRM updates, lead tracking, and follow-ups, improving client retention. • Coordinated remote projects using Trello, Notion, Slack, and Zoom. AI Domain Expert Mindrift (Remote) | Mar 2023 – Present • Contributed to AI training by creating and structuring datasets for chatbot models. • Researched and developed domain-specific prompts for accuracy and user relevance. • Ensured linguistic quality and contextual accuracy in AI training datasets. Finance Assistant (NYSC) Kwali Area Council, Abuja | Jun 2021 – Apr 2022 • Managed payroll and maintained accurate financial records. • Prepared monthly financial reports and supported budget activities. • Collaborated with internal departments to streamline operations. Sales & Customer Service Manager Jewels of Marisa/J–Marisa Clothing’s, Yenagoa | Jun 2020 – May 2021 • Oversaw daily retail operations, trained staff, and coordinated schedules. • Handled multi-channel customer service, increasing satisfaction by 25%. • Maintained CRM records, analyzed feedback, and improved engagement strategies. • Reduced chargeback rates by streamlining resolution protocols. Administrative Manager Spat-Degip Nigerian Ltd, Yenagoa | May 2019 – Mar 2020 • Provided administrative support including document preparation and travel scheduling. • Managed executive calendars and coordinated meetings. • Organized recruitment logistics, from job posting to onboarding. EDUCATION • MSc Economics (In Progress) – Lead City University, Ibadan, Nigeria (2023 – Present) • BSc Economics (Second Class Upper Division) – Lead City University, Ibadan, Nigeria (2016 – 2020) CERTIFICATIONS • Customer Relationship Management • Project Management CAREER HIGHLIGHTS • Successfully supported multiple clients as a remote VA, maintaining 100% task delivery. • Improved customer satisfaction by streamlining communication and follow-ups. • Achieved a 98%+ accuracy rate in AI model training tasks at Mindrift.