Igo Priscillia | Freelancer Resume

Igo Priscillia Alaere Ibadan, Oyo State, Nigeria-|- linkedin.com/in/priscillia-igo- Professional Summary Reliable and proactive Virtual Assistant, Customer Service Specialist, and Sales Support Professional with over 3 years of experience delivering high-quality administrative and customer-facing services in remote environments. Skilled in managing inboxes, calendars, CRM tools, and providing top-tier customer support. Recognized for strong communication, organization, and problem-solving abilities. Experienced with tools like Google Workspace, Trello, Notion, Slack, and Zoom. Adept at multitasking, independently managing responsibilities, and improving team efficiency while ensuring client satisfaction. Professional Experience Virtual Assistant & Customer Service Specialist (Remote – Freelance) Self-Employed | October 2022 – Present ● Provided administrative and customer support to small business owners and startups in e-commerce and service-based industries. ● Managed email inboxes, scheduled meetings, conducted data entry, and maintained spreadsheets using Google Workspace. ● Handled customer inquiries, processed orders, and followed up on service-related concerns via email and chat tools. ● Assisted with CRM updates, lead tracking, and follow-ups, improving response times and client retention. ● Used tools like Trello, Notion, Slack, and Zoom for task management and communication in fully remote settings. ● Note: This role is freelance-based and involved supporting multiple clients remotely, not under a single employer. AI Domain Expert Mindrift (Remote) | March 2023 – Present ● Contributed to AI training data by creating, evaluating, and structuring datasets for chatbots and virtual assistants. ● Researched and developed AI-enhanced prompts for domain-specific projects, focusing on accuracy and user relevance. ● Ensured consistent linguistic quality and contextual accuracy across training materials for machine learning models. Finance Assistant (NYSC) Kwali Area Council, Abuja | June 2021 – April 2022 ● Managed payroll and maintained financial records, ensuring compliance and timely processing of transactions. ● Prepared monthly financial reports and supported budgeting activities. ● Liaised with internal departments to ensure smooth administrative and finance operations. Sales & Customer Service Manager Jewels of Marisa/J–Marisa Clothing's, Yenagoa | June 2020 – February 2021 ● Oversaw daily retail operations, trained new staff, and coordinated team schedules. ● Handled customer service across channels including WhatsApp, phone, and in-store, increasing satisfaction by 25%. ● Maintained CRM records and analyzed customer feedback to enhance engagement strategies. Administrative Manager Spat-Degip Nigerian Ltd, Yenagoa | May 2019 – March 2020 ● Provided administrative support including document preparation, travel scheduling, and calendar management. ● Organized reports and research to assist executive decision-making. ● Coordinated recruitment logistics, from job posting to onboarding, while maintaining organized records. Education Master of Science (MSc) in Economics (In Progress) Lead City University, Ibadan, Nigeria Bachelor of Science (BSc) in Economics (Second Class Upper Division) Lead City University, Ibadan, Nigeria Core Skills ● Remote Administrative Support ● Customer Service (Email, Chat, Phone) ● Calendar & Inbox Management ● CRM Tools: HubSpot, Zoho, Salesforce ● Project Management: Trello, Asana, ClickUp ● Communication Tools: Slack, Zoom, Google Meet ● Research & Data Entry ● Google Workspace (Docs, Sheets, Calendar) ● Order Processing & Lead Follow-up ● Time Management & Multitasking Certifications ● Customer Relationship Management ● Project Management Career Highlights ● Successfully supported multiple clients as a remote VA, maintaining 100% on-time task delivery. ● Improved customer engagement and satisfaction by streamlining communication and follow-ups. ● Played a key role in high-accuracy AI model training tasks with over 98% approval rate at Mindrift.