Igo Priscillia

IGO PRISCILLIA ALAERE Virtual Assistant | Customer Support Specialist | Email & Administrative Management Email:-Phone: - LinkedIn: https://www.linkedin.com/in/priscillia-igo- ABOUT ME I’m Igo Priscillia Alaere, a detail-oriented and reliable Virtual Assistant and Customer Support professional. I specialize in managing email communication, organizing schedules, handling customer inquiries, and providing virtual administrative support. With strong communication skills, problem-solving ability, and a customer-first mindset, I ensure that every task is carried out with professionalism and precision. KEY SKILLS Email Management & Professional Communication Customer Service & Relationship Support Calendar & Task Scheduling Problem Solving & Critical Thinking Conflict Resolution Workflow & Time Management Data Entry & Online Documentation Administrative & Virtual Support TOOLS I’VE USED Gmail, Outlook Zendesk, Freshdesk Google Workspace (Docs, Sheets, Drive) Microsoft Office (Word, Excel, PowerPoint) Slack, Zoom, Trello Calendly, Canva, Notion SAMPLE WORK Customer Service Email Response Scenario: Responding to a customer complaint about a delayed order. Subject: Order Delay Update Dear [Customer Name], Thank you for your message. I sincerely apologize for the delay in delivering your recent order. I understand how important timely delivery is and I appreciate your patience. Your package is currently in transit and is expected to arrive by [new delivery date]. We’re following up with our logistics partner to ensure no further delays occur. As a token of our appreciation for your patience, we’ve added a discount code to your account for future use. Please feel free to reach out with any other concerns. Best regards, Igo Priscillia Alaere Customer Support Call Script (Mock) Scenario: Customer is upset about unexpected subscription renewal. “Good day, thank you for contacting [Company Name]. This is Priscillia speaking. How can I assist you today?” (Customer explains their concern) “I completely understand how frustrating this might be. Let me quickly access your account details so I can help you resolve it.” (After checking) “I can confirm that the subscription was auto-renewed on [date]. I’ll go ahead and cancel it immediately and process a refund. You will receive a confirmation email shortly.” “Thank you for bringing this to our attention. Is there anything else I can assist you with today?” Feedback Report Sample Date: July 2025 Platform: Zendesk Reports 1. Issue Reported: Delivery Delays Frequency: 18% Recommended Action: Improve courier coordination and tracking to reduce late deliveries and improve customer satisfaction. 2. Issue Reported: Subscription Complaints Frequency: 22% Recommended Action: Add clearer subscription reminders and opt-out options in onboarding emails to reduce confusion and refund requests. 3. Issue Reported: Login/Access Issues Frequency: 15% Recommended Action: Provide automated troubleshooting guides and clear, step-by-step FAQs to assist users in resolving login issues independently. 4. Issue Reported: Positive Service Feedback Frequency: 30% Recommended Action: Compile satisfied customer reviews and testimonials for marketing use and team performance recognition. Sample Weekly Calendar Management Client Schedule Planning and Task Coordination Summary: The most reported concerns relate to unclear billing and delayed shipping. By implementing better communication and updating support content, we can reduce issue frequency and improve user satisfaction. CONTACT ME Thank you for viewing my portfolio. I’m currently available for remote opportunities in customer support, virtual assistance, and administrative support. Email:-Phone: - LinkedIn: https://www.linkedin.com/in/priscillia-igo- I look forward to the opportunity to support your business with professionalism and care.