Ignacio Moreira

Education     Universidad Centroamericana UCA 4th Year of Business Administration Colegio Maestro Gabriel High School Graduate Work Experience Ignacio Moreira Job intention: Virtual Assistant Customer Service Realstate 2023 - 2024 Keller William Puerto Rico / REO Asset Manager  Handling correspondence, scheduling appointments, and managing communications related to Reo properties.  Organizing and maintaining property files, including legal documents, inspection reports, and financial records.  Helping to coordinate property maintenance and repairs, including scheduling contractors and overseeing work completion. Information Mobile: --LinkedIn:/https://www.linkedin.com n/ignacio-moreira-ba27a9237/ Major skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Intake Assessment Handling Pressure Customer Relationship Management Languages English Spanish  Ensuring compliance with local regulations and addressing any legal issues related to the property.  Acting as a point of contact for clients, buyers, and vendors, providing updates and addressing inquiries as directed by the Reo asset manager. 2021 - 2023 Legal Soft Solution Intake / Translator  Handle incoming calls inquiries to gather essential information about the client's legal issue.  Collected important details about the client's case, such as the nature of the labor law issue, the parties involved, relevant dates, and any documents or evidence available communication support platform.  Live translation between Attorney and Spanish client, ensuring accurate and fluent communication between the attorney and Spanish client.  Evaluate call from Intake and case manager, and filling out a daily QA reports. 2020 - 2021  SITEL Customer Service - Amerigas Addressing Customer Inquiries by handling incoming calls and emails, concerning their gas services. Provide accurate and timely information related to billing, payments, service plans, rates, and any other gas-related inquiries.  Resolving Customer Issues by investigating billing discrepancies, helping customers understand their gas usage, arranging service appointments, and coordinating with other departments or technicians to ensure timely solutions. 2019 - 2020 Energy  Onelink Customer Service - TXU Addressing Customer concern via calls and emails, Providing accurate and timely information related to billing, payments, payment arrangement, service plans, rates, and any other electric-related inquiries.  Assist customers in understanding their electricity bills, explaining billing cycles, payment options, and resolving any billing discrepancies.  Update customer account information, process change of address requests, assist with service transfers or new connections, and handle account closures as needed. 2018 - 2019  Inspiro Customer Service - Netspend Addressing Customer concern by providing accurate and timely information related to billing, payments, payment arrangement, service plans, rates, and any other pre-paid cards inquiries.  Process balance transfer from Netspend card to another Netspend card.  Process Lost and Stolen Request and order replacement card  Assisting customer with online access to their Netspend online account. Personal Summary  Experienced professional with over 13 years of comprehensive expertise in the BPO industry, encompassing diverse roles in customer service, collections, retention strategies, legal intake, legal translation, and real estate. Demonstrated ability to deliver exceptional results through effective leadership, commitment to client satisfaction. strategic problem-solving, and a