IGNACIO ADRIANO III
Professional Summary
Detail-oriented Virtual Assistant with 7+ years of experience in eCommerce support, customer
service, and product listing optimization. Skilled in managing Amazon, eBay, and Etsy stores,
handling non-voice customer support, and streamlining daily operations for entrepreneurs.
Adept at using CRM tools, spreadsheets, and project management apps to deliver efficient,
reliable, and organized support in remote environments.
Key Skills
• Customer Support & VA Skills: Non-voice support (email, chat), order & inventory
management, dispute resolution, product research, data entry
• Platforms & Tools: Amazon Seller Central, eBay Seller Hub, Etsy, Shopify, HubSpot, eDesk,
Trello, Notion, Slack, Canva
• Technical: Google Sheets/Excel, keyword research & SEO, basic Photoshop/Canva, WordPress
Work Experience
Online Marketplaces Specialist | CarParts.com
Apr 2018 – June 2025 (Full-time)
• Resolved 100+ weekly customer inquiries across Amazon and eBay, maintaining a 95%+ QA
score
• Managed disputes and returns, reducing escalation rate by 20%
• Optimized 300+ product listings, boosting visibility and compliance with platform policies
• Consistently met productivity goals while maintaining perfect attendance
Service Delivery & Operations Associate | Voyager Innovations Inc.
Aug 2017 – Mar 2018 (Full-time)
• Managed operational processes and ensured data accuracy for digital financial services
• Supported issue resolution and workflow improvements to enhance service delivery
• Conducted lead generation using LinkedIn Sales Navigator and HubSpot to identify new clients
Education
Bachelor of Arts in Sociology | University of the Philippines Los Baños | 2012 – 2017
Tools & Applications
• Amazon Seller Central Management
• eBay Store Setup & Optimization
• Shopify Store Setup & Customization
• eDesk – Multichannel Customer Support Management
• Google Workspace, Data Entry & Spreadsheet Management
• Basic Photoshop & Canva Design
References
Available upon request.
