Igelaine B. Cornito
Address: Sitio Manga Jugan Consolacion Cebu Philippines 6001
Phone: (-
Email: -
Objective
Highly skilled, customer-centric and well-experienced call center agent with great communication, organization skills, enthusiastic and positive approach to work seeks to establish a career with a company desirous of building a solid team of agents to manage inbound and outbound campaigns.
Strengths
10 years experience as Call Center Agent
Excellent communication skills
Great analytical skills
Highly patient
Great people skills
Pleasing personality
Excellent disposition
Goal – oriented
Highly organized
Punctual
Work Experience
Service Specialist2012 - 2018
Teleperformance Telstra Wireline
Responsibilities:
- We received calls from our clients requiring about their home phone line
- We logged fault report on clients Telephone lines and provide Technical services
- Assists in provisioning order for our clients
- Provide details about the status of our clients fault report
- Programmed clients Telephone lines
- Schedule maintenance calls for the clients when they would call in with a technical their issues.
- Educate clients about their features on their services
- Schedule Technician for the client to fix or install their Telephone lines.
Marketing Officer
MMML Recruitment Services Inc. 2014 -2018
- Marketing for a possible applicant who wants to apply as a domestic helper.
- Send proposals to PESO officer in municipality to request for SRA.
- Holding SRA (Special Recruitment Authority)
Customer Service Representative-
Convergys (Sprint)
Responsibilities:
- Handled inbound customer service complaints and questions from a variety of customers.
- Schedule maintenance calls for customer when they would call in with a technical issue.
- Maintained customer record by updating account information
Education
Cebu Institute of Technology
Bachelor of Science in Civil Engineering
N, Bacalso St, Cebu City
Philippines-
Cebu Normal University
Osmena Blvr. Cebu City
Philippines
1996 - 2000
