Igboanusi Cynthia Chioma

IGBOANUSI CYNTHIA CHIOMA Rivers State, Nigeria. - http://www.linkedin.com/in/cynthiaigboanusi PROFESSIONAL SUMMARY A seasoned sales and marketing professional with a proven 3-year sales track record and 2+ years in social media marketing. Proficient in leveraging diverse expertise to drive revenue growth, elevate retention, nurture customer loyalty, and surpass targets. Technologically adept, integrating IT support and software proficiency to streamline operations. Committed to continuous growth and achieving success in a customereccentric manner. SKILLS WORK HISTORY 09/2021 - Present -       Virtual Sales Presentation Microsoft Office Tools Google Suite HubSpot Calendly Sales Closing       Inbound & Outbound Lead Generation & Prospecting Customer Relationship Management Warm Calling Cold Calling Creative Problem Solving Excellent Communication Skills Deputy Marketing Executive Zenith General Insurance Company Limited.  Leveraging strategic partnerships with Zenith Bank and its subsidiaries to identify and cultivate warm leads, driving a 25% growth in pipeline revenue and contributing to a successful 10% increase in overall company revenue.  Generate and prospect quality outbound leads through research.  Presently surpassing sales target by 200% and driving a substantial upswing in company revenue.  Escalates customer issues to the appropriate departments and follow up for timely resolution, resulting in 15% increase customer loyalty.  Provides feedback on team sales progress through weekly reports.  Boosts brand awareness.  Up-sell and Cross sell to existing customers driving 5% increase in product sales.  Stays current on changes in NAICOM laws and regulations and communicated changes to team members to mitigate risks and sanctions. 01/2020-09/2021 Trainee Marketing Executive Zenith General Insurance Company Limited.  Elevated brand awareness.  Collaborated with executives of Zenith Bank and its subsidiaries to pinpoint quality warm leads for prospecting, resulting in 35% surge in the bank's customer base that has now secured insurance coverage.  Exceeded sales targets by 100% and increased company revenue. 07/2019-01/2020 Content Ghostwriter Hireme2writeit.  Researched and curated contents on assigned B2B and B2C E-commerce topics.  Met set deadlines for submission of written contents. 08/2017-06/2018 Social Media Marketing Strategist for L’avyanna Natural Skincare Bloom Team.  Managed L’avyanna Natural Skincare Social Media Handles.  Curated and delivered captivating daily social media content across platforms, leading to 40% increase in social media following across handles.  Innovated marketing campaigns, collaborating seamlessly with brand ambassadors for maximum impact.  Nurtured customer relationships, proactively engaging through comments and DMs, tailoring product suggestions, driving a 25% increase in the number of returning customers.  Streamlined order process, securing seamless order capture, and coordinating flawless delivery. Spearheaded customer issue resolution, escalating and monitoring complaints to amplify satisfaction and loyalty Executive Assistant Sobaz Oil and Gas Nigeria Limited.  Scheduled appointments and meetings.  Coordinated with local vendors to guarantee on time and cost-effective delivery of office materials.  11/2017- 02/2018 02/2017-10/2017 Social Media Marketing Manager Kode9 PH.  Managed social media handles.  Crafted and launched daily magnetic social media content across social media handles.  Engineered and supervised triumphant marketing campaigns from inception to victory.  Sparked interactive dialogues, actively connecting via comments and DMs to decode brand queries.  Orchestrated seamless order experiences, capturing social media orders and coordinating kitchen-to-door excellence.  Amplified customer satisfaction, securing loyalty through smooth deliveries and dedicated service. 04/2016-04/2017 Teacher NYSC  Taught senior secondary students.  Designed lesson notes to make learning easy, leading to 25% increase in assimilation by students.  Graded test and exams set and rewarded the best performing students. EDUCATION Bachelor of Sciences: Public Administration and Local Government University of Nigeria, Nsukka – Enugu State. TRAINING AND CERTIFICATION Computer Operations & Application Unique Computer Institute – Imo State. Bancassurance Referral Officer College of Insurance and Finance- Ogun State. Tech Support Digital Witch Support Community. The Complete Virtual Sales Presentation Course Udemy. Digital Marketing Nerdy Pixel Academy.