Igbinovia Lydia

I have experience working as a Customer Service Specialist, providing timely and effective support to customers through phone, email, and live chat. My role involved handling inquiries, resolving complaints, and addressing service-related issues while maintaining a professional and empathetic approach. I consistently focused on understanding customer needs and delivering solutions that ensured satisfaction and loyalty.

I am skilled in managing high volumes of customer interactions, accurately documenting cases, and following established procedures and service standards. I worked with CRM systems to track customer interactions, update account information, and ensure proper follow-up. My responsibilities also included escalating complex issues when necessary and collaborating with internal teams to resolve customer concerns efficiently.

Throughout my experience, I developed strong communication, problem-solving, and conflict-resolution skills. I learned how to remain calm under pressure, manage difficult conversations, and turn negative experiences into positive outcomes. I was also responsible for meeting performance targets such as response time, resolution rate, and customer satisfaction scores.

Overall, my experience as a Customer Service Specialist has strengthened my ability to deliver high-quality customer support, adapt to fast-paced environments, and contribute positively to team and organizational goals.