Igbagbolere David

IGBAGBOLERE DAVID-| - | Ogun State, Nigeria Summary Effective Customer Service Representative with 5 years of experience assisting customers and individuals using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas, working with little supervision in remote environments. Competent in meeting quality standards and staying current on product and service updates. Skills and Competencies Report generation Report creation Credit card payment processing Problem-solving abilities Adaptive team player Courteous demeanor Call center experience Shipping and receiving understanding Microsoft Office expertise Customer relations Office equipment proficiency Experience Plant Virology Department, Obafemi Awolowo University | Osun State, ON Personal Assistant to the Head of Department and Liaise Representative 03/2021 – date Answered phone calls to assist individuals with questions and research appointments. Assisted approximately 50 individuals each day, fielded complaints and queries, fast-tracking them for problem resolution. Worked closely with front-end staff to assist and maintain satisfaction levels. Cultivated impactful relationships with individuals and drove business development by delivering product knowledge. Escalated concerns, store issues and inventory requirements to supervisors. Documented conversations with members to track requests, problems and solutions. Asked probing questions to determine service needs and accurately input information into electronic systems. Reviewed account and service histories to identify trends and issues. Evaluated members’ account information to assess current issues and determine potential solutions. Obafemi Awolowo University | Osun State, ON Convocation Protocol 12/2021 - 12/2021 Researched vendors and locations, organized and purchased supplies for events, coordinated event setup and teardown and liaised between event staff and facilities staff. Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers. Assisted with administrative details pertaining to private and public events, including photocopying, data entry and communication distribution. Attended and participated in industry event. Roseville Schools | Ogun, Nigeria Administration Assistant 09/2018 - 12/2020 Processed financial documents, including contracts, expense reports and invoices. Coordinated and located substitute teachers for absent educators. Handled clients complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. Managed phone calls from clients during Proprietor's absences and delivered informative answers to questions. Greeted visitors or callers daily to handle inquiries or direct to appropriate persons. Maintained inventory in administrative building supply closet to prevent shortages of supplies. Informed or directed visitors and parents to appropriate offices. Monitored daily and weekly schedules and monthly calendar obligations. Iscapa Swamp Rice Farm | Delta, Nigeria Training Facilitator 03/2016 - 08/2018 Assessed training needs through surveys, interviews with trainees, focus groups and consultation with Agro-Allied Companies. Assisted trainees in preparing farm layouts, organizing seminars and promoting extension services for trainees. Managed daily communications including maintenance of calendar and appointments. Made recommendations to improve farming methods based upon observations and feedback from trainees. Accompanied trainees to training site to prepare for fieldwork, handing out materials per lead trainer. Participated in workshops and seminars as continuous improvement activities for cropping system development and enhancement. Reviewed training delivery methods to optimize training effectiveness and costs. Evaluated client processes, employee performance and training progress to determine additional training needs. Documented training activities and changes to analyze program effectiveness. Education Obafemi Awolowo University | Ile-Ife, Osun State, Nigeria: Bachelor of Agriculture 05/2015 Thesis: In vitro Selection of Virus Free Cassava Tissue Culture Plantlets Minor in Virology Completed professional development in Crop Production and Protection ● Major in Agronomy Accomplishments Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking - Chatted with two customers at once in tandem to maximize customer flow. Consistently maintained high customer satisfaction ratings. Hobbies Reading, writing, meeting new people, travelling, listening to music, art works, board games and activities leading to personal development.