Igala Ogbaji

Igala Ogbaji EDUCATION & TRAINING Salesforce Businesses development representative (Coursera) Google IT support IT support-Digital Witch Academy Sept 2025 University of Jos, Nigeria MBBS 2023 BSc Microbiology, 2015 (2nd class upper) https://www.linkedin.com/in/igala-ogbaji-0a8a252b9- PROFESSIONAL SKILLS Sales Operations CRM Data Hygiene Sales Pipeline Monitoring Deal Tracking & Stage Management Sales Coordination Support Sales Process Compliance Revenue Operations Support Lead Research & Data Enrichment CRM Workflow Support Reporting & Performance Tracking Market & Competitor Research Customer & Sales Support Customer Acquisition & Onboarding Upselling & Cross‑Selling Customer Retention Tools & Platforms CRM & Sales Platforms HubSpot Salesforce Apollo Lead Generation Tools Apollo Sales Operations & CRM Coordinator Detail‑oriented Sales Operations and CRM Support Professional with 7+ years of experience supporting revenue teams through CRM management, sales pipeline tracking, and operational coordination. Experienced in maintaining CRM data hygiene, monitoring deal progression, generating sales reports, and supporting distributed teams. Skilled at ensuring accurate data within HubSpot, improving sales process adherence, and helping teams maintain efficient pipeline management. PROFESSIONAL EXPERIENCE Telecom Digital data subscriptions (Entrepreneur)Self‑Employed | 2018 – 2025 Built and operated a high‑volume digital subscription sales business while managing the full customer lifecycle and sales pipeline. Key Contributions Managed customer and transaction records while maintaining organized sales tracking systems. Monitored deal progression from lead generation through closing and post‑sale support. Maintained accurate customer data to support retention and repeat sales. Implemented referral campaigns and promotions that increased sales velocity and reduced inventory turnover time. Tracked customer behavior and purchase patterns to optimize sales strategy and improve retention. Skills Applied: Sales Pipeline Tracking • Customer Lifecycle Management • Lead Generation • Revenue Growth • Customer Retention Virtual Assistant / Sales Operations Support Sarah Neitzel Consulting LLC — Colorado (Remote) 2024 – 2025 Provided remote operational support to business leadership by assisting with CRM management, reporting, and sales support activities. Key Contributions Assisted with CRM organization and documentation to maintain structured customer and lead records. Generated performance reports in Excel to support operational decision‑making. Conducted lead research and market analysis to support sales and vendor outreach initiatives. Maintained accurate operational documentation and coordinated communication across projects. Supported business operations with administrative coordination and workflow organization. Skills Applied: CRM Support • Sales Reporting • Lead Research • Operations Coordination • Market Analysis Scheduling & Coordination Calendly Communication & Collaboration Zoom Slack Loom Google Workspace Reporting & Analytics Excel Google Sheets Marketing Tools Mailchimp Canva