Ify C. Enyi
-
Customer Service Professional
Abuja, Nigeria
linkedin.com/in/ify-c-enyi-7ab57b150
Creative, assertive and excellent in communication with keen attendance to details for behavioural modification of customers or
actualization of set goals.
WORK EXPERIENCE
SKILLS
Customer Experience Manager
Shelta Panacea Limited
05/2021 - 12/2023,
Property management and Rent-financing Company
Effective communication
Abuja
Satisfactorily resolved issues and complaints from
Customers (Landlords, Tenants and Agents) via multiple
contact channels and increased customer retention by
80%.
Organized, arranged data for the different types of
Customers into Excel sheets, and formulated a relevant
call response script for posterity.
Converted leads and prospects (property owners) to
satisfied customers - leading them through the benefits
of becoming Customers.
Client Service Representative
Outsource Global Technology Limited
12/2019 - 02/2021,
Abuja
Walked US-based customers through pre-qualification
questions and answering their questions about properly
accessing company service.
Keenly entered and updated customers data on various
application sheets.
Answered calls and listened to customer's complaints or
concerns about our services and communicating with
them on how to resolve the issues.
Graduate Intern (Customer Relations
Personnel)
Soteria Eye Clinic
08/2018 - 10/2018,
Education
MS
Multitasking
Emotional Intelligence
VOLUNTEER EXPERIENCE
NESREA (Environmental Regulations and Awareness
CDS group), Funtua Chapter. (06/2017 - 04/2018)
Embarked on sensitization on the necessity of environmental
health.
Assisted with occasional clean up and sanitation of the Central
Market area.
Served as welfare director.
ACHIEVEMENTS
EF Standard English Test Certificate
(01/2024 - Present)
C1 Advanced
Certificate on Emotional Intelligience - Alison
Courses. (02/2020 - Present)
Professional Diploma Certificate (Leadership and
Management) (06/2018 - 07/2018)
Warri
LANGUAGES
Employed effective skills to persuade clients, alongside
colleague, to purchase the company's eye care products.
English
Kept proper records of clients and effectively
communicated with them, together with team mates.
Nigerian Pidgin
B. Sc.Ed (Health Education)
University of Benin, Benin City.
12/2011 - 11/2016,
Time management
Team Effectiveness
Assisted clients in selecting the most suitable products
for their eye defects.
EDUCATION
Analytical skill
INTERESTS
Customer Satisfaction
Innovation
Editing
Communication
Creativity
