Ifunanya Ozor

IFUNANYA OZOR EXECUTIVE VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT ENUGU - NIGERIA .-. - https://www.linkedin.com/in/ozor-ifunanya-martina PROFESSIONAL EXPERIENCE Highly organized and detail-oriented Executive Virtual Assistant with 3+ years of experience providing administrative support, managing operations, and streamlining workflows for executives and teams. Proven ability to handle scheduling, communication, vendor coordination, and project management in fast-paced environments. Skilled in using technology to enhance efficiency and deliver results. Dedicated to ensuring seamless operations and providing proactive support to achieve organizational goals. PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT (Remote) June 2023 - Present Pocono Lodging Co. POCONO MOUNTAIN, USA KEY RESPONSIBILITIES: ●​ Provided comprehensive administrative support to the management team, contributing to the growth from 3 to 8 properties through streamlined operations. ●​ Organized and managed supplies using strategic procurement methods, reducing inventory costs by 15%. ●​ Submitted and tracked HOA compliance forms to ensure timely approvals, supporting smooth guest experiences. ●​ Managed email correspondence, scheduling, and guest communication, maintaining a 80% satisfaction rate. ●​ Coordinated with vendors for cleaning and maintenance, reducing turnaround times by 20%. ADMINISTRATIVE ASSISTANT Revamp Holistic Health (Remote) March 2022 - 2024 TAMPA, FL, USA ●​ Supported daily administrative tasks, including email management, scheduling, and data entry. ●​ Managed social media channels, creating content and responding to community interactions for a private menopause support group that grew from 700 to over 2500 members. ●​ Coordinated group events and activities, fostering a supportive community environment. INBOUND - CALL AGENT (Remote) January 2021 - Dec 2023 DOWNTOWN LUXURIOUS APARTMENT OKLAHOMA CITY, USA KEY RESPONSIBILITIES: ●​ Optimized daily operations by managing schedules, tracking projects, and coordinating team communications. ●​ Maintained organized documentation and streamlined workflows, increasing task efficiency by 30%. ●​ Assisted with data entry and reporting, ensuring accurate information for decision-making. ●​ Handled email communication and calendar management, supporting the executive team in staying organized. CORE SKILL COMPETENCE: ●​ Excellent Communication Product Knowledge Technical Proficiency ●​ Time and Calendar Management Problem Solving Skills Troubleshooting ●​ CRM Automation Telemarketing Inbound/Outbound Calls EDUCATION FEDERAL COLLEGE OF DENTAL TECHNOLOGY AND THERAPY​ ENUGU, NIGERIA (BSc) Bachelor of Science in Dental Technology 2016 ADDITIONAL INFORMATION ●​ Training: Customer Success and Troubleshooting, Project Management and Data Entry. REFERENCE Available Upon Request