Ifunanya Mabom

IFUNANYA MARY-JANE MABOM Ikota, Lagos State|-| - |LinkedIn | PROFILE SUMMARY Front Desk Officer & Supervisor with contagious vision, unparalleled standards, and the grit to go from concept to full manifestation. I am skilled in the strategic, financial, and day-to-day running of projects/ transactions. To contribute to the organizational growth by providing an efficient and effective communication style within the internal environment to foster development, performance, and delivery and to work with a structure to build competitive advantage. Aiming to improve my knowledge of guest retention and occupancy to successfully fill the front desk role at the company. I was frequently praised as a Proactive staff by my peers and managers, I can be relied upon to help the company achieve its goal. WORK EXPERIENCE Front Desk Officer Ehizua Hub, Awoyaya, Ibejulekki Lagos, Nigeria. • • • • • - Greet and welcome every customer that comes to the building. Directs each customer to the right office they want to go to. Take note of each guest's details and purpose of visit. Arrange, clean, and ensure the pleasant look of the reception area of the company. Provide the necessary stationery when needed. Receptionist 2021 – 2022 Carlton Swiss Grand Hotel, Enugu, Nigeria. • Check in and Check Out: Daily welcomed and checked in approximately 40 quests during weekdays and 50 guests during weekends. • Reservation: Took reservations over the phone and email and followed up with clients, 3 days before their check-in date. • Room Allocation: Assigned rooms to clients based on their reservation and expected check-in time • Escalation of Queries: Transferred issues with customer’s payments to the account manager for timely resolution. Front Desk Supervisor 2019 – 2021 The Gate Luxury Apartments, Enugu, Nigeria. • Payment Checks: Verified customers’ payments and billings and reviewed their bookings during the checked-in and checked-out processes, avoiding discrepancies. • Communication: Received and sent messages, and emails, and generated queries for customers' issues to be resolved before, during, and after their stay in the hotel. • Data Entry: Daily created, recorded, and confirmed reservations for intending clients and allocated rooms to intending guests. • Reporting: Recorded incident reports, daily summary of reservations, and guests checked in and shared with the manager for weekly review. EDUCATION • National Youth Service Corps • Higher National Diploma (HND) – Food Science and Technology Institute of Management & Technology, Enugu, Nigeria. - – 2021 • National Diploma (ND) – Food Science and Technology Institute of Management and Technology Enugu, Nigeria. 2016 – 2018 • Senior School Certificate Examination Our Lady’s Special Science Secondary School Nnobi, Nigeria. 2006 – 2012 SKILLS/Certifications • IT Support Training (Certified) Digital Witch Support…2024 • Product management starter (Certified) TechyJaunt Academy….2024 • Proficient in Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams, Google Meet, Calendly, Trello, HubSpot, Apollo, Getprospect, Crunchbase, Asana, Trello, and Mail Chimp • Expert in using Hotel-man, Active-man, and Biodioux software. • Proficiency in Using CRM software like HubSpot, Zendesk, Intercom, Slack, and Monday. com, Zapier etc.