Results-oriented Technical Support Engineer strongly committed to maintaining exceptional product quality and ensuring long-term customer satisfaction. Proven expertise in managing and coordinating the deployment of internal specialists to develop tailored service solutions. Skilled in providing frontline technical support through customer hotlines and delivering on-site technical solutions. Proficient in evaluating functions, analyzing complex issues, and developing innovative solutions. Actively contributes to international service activity development, fostering collaboration and driving continuous improvement on a global scale.