Ifunanya Eric

Ifunanya Eric ​ ​ ​ ​ ​ ​ ​ ​ Accra, Ghana ⚫-⚫ - Professional Summary Executive Assistant with a B.A. in English and over 3 years of experience specializing in administrative operations and senior leadership support. Expertise spans digital file restructuring, executive calendar management, and multi-channel stakeholder coordination across US and international markets. Proven track record of leveraging project management and sales operations experience to ensure 100% accuracy in financial documentation and donor reporting. Highly proficient in Advanced Excel and Google Workspace, with a focus on systematic execution, professional discretion, and maintaining organized digital environments. ​​ ​ ​ ​ ​ Education ​ University of Port Harcourt, Rivers State, Nigeria, B.A. English and Literary Studies ​ ​​ ​ ​ ​ The Virtual Blossom (USA) ​ 2015 - 2019 Professional Experience ​ ​ ​ ​ ​ ​ ​​ ​ January 2025 – March 2025 Executive Assistant (Contract) ●​ Managed emails and calendar, scheduled meetings, and kept communication organized, which helped my client stay on top of their schedule, respond to messages faster, and focus on their main tasks without distractions. ●​ Conducted research and accurately input data into Google Spreadsheets. ●​ Organized and managed digital content by creating structured Google Drive folders, categorizing posts, videos, and data from YouTube and other platforms for easy access. ●​ Conducted research to identify and compile lists of potential leads and contacts based on client requirements, resulting in a more targeted outreach strategy, increased lead quality, and higher conversion rates ●​ Sent professional emails on behalf of clients, maintaining brand voice and tone. Excelerate (Dubai, AE) ​ ​ ​ ​ ​ ​ October 2024 – November 2024 ​ Project Manager (Intern) ●​ Created a project plan using Trello and TeamGantt for a global event, later adopted by the sponsor’s team. ●​ Led a high-performing team of 15 members across multiple time zones using Microsoft Teams and Asana, ensuring consistent delivery of high-quality outputs under tight deadlines. ●​ Communicated roles to team members, ensuring alignment and accountability. ●​ Conducted research to support project planning and execution, leading to more informed decision-making, smoother project execution, and timely delivery, ultimately improving project outcomes. EMMFORT NIGERIA (Nigeria)​ ​ ​ ​ ​ September 2024 - November 2024 ​ Sales Representative Intern ●​ Collected and organized leads using Apollo, LeadIQ, and Excel sheets, which streamlined the outreach process, improving the targeting of potential clients and making follow-ups more efficient. ●​ Created and sent email campaigns using Lemlist and Mailchimp, resulting in higher engagement and improved communication with prospects, contributing to increased interest and conversions. ●​ Kept records of who was contacted and what was discussed, ensuring clear documentation of interactions, which helped maintain smooth communication and avoid duplication of efforts in follow-ups. Immortal Tel Communication (Ghana) ​ ​ ​ ​ ​ ​ July 2023 - August 2024 Customer Service & Sales Representative ●​ Responded to customer inquiries through chat, phone, and email, ensuring clear communication and timely issue resolution. ●​ Handled support requests with patience and accuracy, helping clients understand products and services while improving overall satisfaction. ●​ Logged and tracked interactions using HubSpot and Monday.com CRM, maintaining accurate records and following up to resolve open cases. ●​ Collaborated with team members to streamline response times and provide consistent support across multiple communication channels. ●​ Recorded sales and kept track of what was sold, enabling accurate inventory management, better sales forecasting, and smarter decisions on what to buy next. ●​ Verified product prices when sellers are uncertain, guaranteeing accurate pricing and preventing discrepancies that could lead to customer dissatisfaction or loss of sales. ​​ ​ ​ ​ Managerial Skills ​ Research & Documentation, Data Entry and Confidentiality Maintenance, Managing Schedules & Appointments, Effective Communication and Active Listening, Organizational Skills, Team Leadership & Collaboration, Time Management, Project Coordination, Email & Calendar Management, Travel Bookings, Lead Generation, and Maintaining Organized Records. ​​ ​ ​ ​ ​ ​ Technical Skills Google Workspace (Sheets, Docs, Forms, Slides, Meet, Calendar, Email, Drive, Tasks), Microsoft Office Suite (Excel – Advanced, Word, PowerPoint), CRM Tools (Intercom, HubSpot, Zendesk), Project Management Tools (Trello, ClickUp, Monday.com, TeamGantt), Travel & Hospitality Platforms (AirBnB, Priceline.com, Booking.com, Yelp, VRBO), Scheduling Tools (Calendly, Doodle), Meeting Notes & Transcription (Otter.ai, Notion) ​​ ​ ​ ​ ​ ​ Certification ●​ Customer Service Skills - Alison - 2024​ On-Demand IT Skills Training - Digital Witch Support Community - 2024 ●​ Project Management Virtual Internship - Excelerate - 2024 ●​ Virtual Assistant Skills - Alx - 2024 ●​ Introduction to Microsoft Excel - Coursera - 2024 ●​ The Bits and Bytes of Computer Networking - Coursera - 2024 ●​ Introduction to Software Engineering - Coursera - 2025 ●​ Data Visualization - Excelerate - 2025 ●​ Project Management Associate - Excelerate - 2025