Ifunanya Eric

IFUNANYA ERIC Accra, Ghana | - mailto-|| LinkedIn || My Portfolio SUMMARY ____________________________________________________________________________________________________ Proactive and reliable Virtual Assistant with in-depth experience in administrative tasks, sales, customer service, managing projects, and conducting research. Excellently handle emails, calendars, documents, travel planning, and data entry to ensure day-to-day smooth business operations. Assist with customer inquiries, track sales leads, and help manage projects by organizing tasks and deadlines. Proven ability to work independently with minimal supervision, taking initiative to ensure tasks are completed on time. Competent in using Google Workspace and productivity tools, with keen attention to detail, organizational, and time-management skills. CORE COMPETENCIES ____________________________________________________________________________________________________ ●​ Experienced in email and calendar management, data entry, scheduling meetings, and maintaining organized records. ●​ Thoroughly conducting research and preparing clear, well-structured documentation. ●​ Skilled in arranging travel plans, booking accommodations, and creating detailed itineraries. ●​ Detailed in organizing tasks, tracking progress with project management tools such as Trello, ClickUp, and TeamGantt, and ensuring deadlines are met through effective project management. ●​ Effectively communicate with clients, answer inquiries, and resolve issues to deliver excellent customer support. ●​ Excellent in generating leads using tools like Apollo and LeadIQ, managing email marketing campaigns using Mailchimp and Lemlist, and tracking prospects using HubSpot. ●​ Proficient in Google Workspace, Trello, TeamGantt, and other productivity tools. SKILLS ___________________________________________________________________________________________________________ ●​ Research​ ●​ Administrative Tools (Google Workspace, Trello, etc.) ●​ Organizational Skills​ ●​ Data Entry and Confidentiality Maintenance ●​ Managing Schedule ●​ Effective Communication and Active Listening ●​ Problem Solving and Attention to Detail ●​ Time Management WORK EXPERIENCE ____________________________________________________________________________________________________ Virtual Administrative Assistant (Contract)​ ​ ​ ​ ​ ​ ​ ​ January 2025 - March 2025 The Virtual Blossom - Memphis, Tennessee, United States ●​ Conducted research and accurately input data into Google Spreadsheets. ●​ Copied and organized pages efficiently to support team projects, improving workflow and reducing time spent searching for documents. ●​ Conducted research to identify and compile lists of potential leads and contacts based on client requirements, resulting in a more targeted outreach strategy, increased lead quality, and higher conversion rates ●​ Gathered and verified contact information to ensure accuracy and relevance. ●​ Sent professional emails on behalf of clients, maintaining brand voice and tone. ●​ Managed Client's email and calendar, ensuring smooth scheduling, timely response, and smooth communication, leading to better time management and enhanced client satisfaction. Project Manager (Intern)​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ October 2024 - November 2024​ Excelerate – Dubai, AE ●​ Conducted research to support project planning and execution, leading to more informed decision-making, smoother project execution, and timely delivery, ultimately improving project outcomes. ●​ Used TeamGantt to track project activities, which boosted team collaboration, contributed to successful outcomes, and ensured timelines were met ●​ ●​ Communicated roles to team members, ensuring alignment and accountability. Engaged with stakeholders and event owners to align project goals, promoting strong relationships and ensuring clear communication. ●​ Organized and maintained project documentation, securing accurate record-keeping, which increased accessibility, simplified project tracking, and facilitated smooth communication among team members and stakeholders Sales Representative (Intern) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ September 2024 - November 2024 EMM-FORT NIGERIA - Nigeria ●​ Generated leads using Apollo, LeadIQ, and NG Contacts, maintaining a steady pipeline of potential clients and contributing to increased outreach with ease, higher conversion opportunities, and overall business growth. ●​ Conducted cold calling and crafted personalized emails to engage prospects effectively, resulting in a higher response rate, improved lead engagement, and increased appointment bookings for the sales team. ●​ Designed and executed email campaigns using Lemlist and MailChimp, improving client engagement, sales opportunities, and up to a 5% conversion rate. ●​ Conducted market research to understand market preferences and competitor strategies, strengthening sales efforts and enabling the target of high-potential leads, refining product offerings, and improving sales strategies for better market positioning Customer Service & Sales Assistant ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ July 2023 – August 2024 Immortal Tel Communications - Accra, Ghana ●​ Assisted customers in identifying and obtaining products and services, resulting in improved satisfaction and repeat business ●​ Explained product details and answered customer's questions, leading to improved customer understanding, built trust, and a more substantial brand reputation. ●​ Solved customer complaints and ensured their satisfaction, which increased customer retention, positive reviews, and loyalty. ●​ Recorded sales and kept track of what was sold, enabling accurate inventory management, better sales forecasting, and smarter decisions on what to buy next. ●​ Verified product prices when sellers are uncertain, guaranteeing accurate pricing and preventing discrepancies that could lead to customer dissatisfaction or loss of sales. Career Break ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ November 2022 - June 2023 ●​ Took a career break to recover after undergoing surgery. During this time, I focused on rehabilitation and regaining my health, which allowed me to prepare for a strong and productive return to the workforce. Teacher (National Youth Service) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ October 2021 – October 2022 Community Junior Secondary School - Choba, Rivers State ●​ Planned and delivered engaging lessons to junior secondary students, adapting materials to suit different learning styles which resulted in improved student participation, better comprehension, and a noticeable increase in overall academic performance. ●​ Maintained organized records of student's progress, attendance, and lesson plans, facilitating accurate reporting and smooth lesson continuity. ●​ Supported the school's administrative needs, including scheduling and managing class activities, contributing to the smooth running of daily school operations. ●​ Nurtured a positive and inclusive learning environment that encouraged student development, inspiring student engagement, confidence, and a more collaborative classroom atmosphere. EDUCATION ___________________________________________________________________________________________________________ University of Port Harcourt - Rivers State, Nigeria​ ​ ​ ​ ​ ​ ​ January 2015 - December 2019 BA, English and Literary Studies INTERESTS ___________________________________________________________________________________________________________ ●​ Travel Planning and Exploring Destinations ●​ Helping People and Solving Problems ●​ Learning New Technologies​ ●​ Event Coordination and Logistics ●​ Chess Board Game ​ ​ ​ ​ ​ ​ ​ ​