Ifunanya Eric

IE IFUNANYA ERIC Accra, Ghana My Portfolio || LinkedIn PROFESSIONAL SUMMARY ____________________________________________________________________________________________________ Meticulous and reliable Virtual Assistant with 3 years of diverse experience in administrative tasks, sales, customer service, project management, and research. Excellently handle emails, calendars, documents, travel planning, and data entry to ensure day-to-day smooth business operations. Assisted with customer inquiries, tracked sales leads, and helped manage projects by organizing tasks and deadlines. Proven ability to work independently with minimal supervision, taking initiative to ensure tasks are completed on time. Competent in using Microsoft Office, Google Workspace, and productivity tools, with keen attention to detail, organizational, and time-management skills. CORE COMPETENCIES ____________________________________________________________________________________________________ ●​ Experienced in email and calendar management, data entry, scheduling meetings, and maintaining organized records. ●​ Thoroughly conducting research and preparing clear, well-structured documentation. ●​ Skilled in arranging travel plans, booking accommodations, and creating detailed itineraries. ●​ Detailed in organizing tasks, tracking progress with project management tools such as Trello, ClickUp, and TeamGantt, and ensuring deadlines are met through effective project management. ●​ Effectively communicate with clients, answer inquiries, and resolve issues to deliver excellent customer support. ●​ Excellent in generating leads using tools like Apollo and LeadIQ, managing email marketing campaigns using Mailchimp and Lemlist, and tracking prospects using HubSpot. ●​ Proficient in Google Workspace, Trello, TeamGantt, and other productivity tools. SKILLS ___________________________________________________________________________________________________________ ●​ ●​ ●​ ●​ ●​ Research​ Organizational Skills​ Managing Schedule Problem Solving and Attention to Detail CRM Tools ●​ Administrative Tools (Microsoft Office, Google Workspace, etc.) ●​ Data Entry and Confidentiality Maintenance ●​ Effective Communication and Active Listening ●​ Time Management WORK EXPERIENCE ____________________________________________________________________________________________________ Digital Marketing Intern​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ June 2025 – June 2025 EXCELERATE – Dubai, AE ●​ Conducted performance analysis of Excelerate’s social media accounts, focusing on Instagram and LinkedIn engagement trends. ●​ Helped identify content types that boosted visibility and interaction, contributing ideas for reels, student features, and post scheduling. ●​ Supported brand messaging by drafting personalized outreach ideas and audit reports for potential improvements. ●​ Helped tailor content strategies to specific platforms and audience segments, boosting student and partner engagement. ●​ Researched competitors’ digital presence and helped shape Excelerate’s social media improvement plan. Virtual Administrative Assistant (Contract)​ ​ ​ ​ ​ ​ ​ ​ January 2025 - March 2025 THE VIRTUAL BLOSSOM - Memphis, Tennessee, United States ●​ Managed emails and calendar, scheduled meetings, and kept communication organized, which helped my client stay on top of their schedule, respond to messages faster, and focus on their main tasks without distractions. ●​ Conducted research and accurately input data into Google Spreadsheets. ●​ Copied and organized pages efficiently to support team projects, improving workflow and reducing time spent searching for documents. ●​ Conducted research to identify and compile lists of potential leads and contacts based on client requirements, resulting in a more targeted outreach strategy, increased lead quality, and higher conversion rates ●​ Gathered and verified contact information to ensure accuracy and relevance. ●​ Sent professional emails on behalf of clients, maintaining brand voice and tone. Project Manager (Intern)​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ October 2024 - November 2024​ EXCELERATE – Dubai, AE ●​ Handled admin tasks like note-taking and updating internal records, helping the team stay informed and on schedule, while project documents were maintained separately for easier tracking and access. ●​ Conducted research to support project planning and execution, leading to more informed decision-making, smoother project execution, and timely delivery, ultimately improving project outcomes. ●​ Used TeamGantt to track project activities, which boosted team collaboration, contributed to successful outcomes, and ensured timelines were met ●​ Communicated roles to team members, ensuring alignment and accountability. ●​ Engaged with stakeholders and event owners to align project goals, promoting strong relationships and ensuring clear communication. ●​ Organized and maintained project documentation, securing accurate record-keeping, which increased accessibility, simplified project tracking, and facilitated smooth communication among team members and stakeholders Sales Representative (Intern) ​ ​ EMM-FORT NIGERIA - Nigeria ​ ​ ​ ​ ​ ​ ​ ​ September 2024 - November 2024 ●​ Collected and organized leads using Apollo, LeadIQ, and Excel sheets, which streamlined the outreach process, improving the targeting of potential clients and making follow-ups more efficient. ●​ Created and sent email campaigns using Lemlist and Mailchimp, resulting in higher engagement and improved communication with prospects, contributing to increased interest and conversions. ●​ Kept records of who was contacted and what was discussed, ensuring clear documentation of interactions, which helped maintain smooth communication and avoid duplication of efforts in follow-ups. Customer Service & Sales Assistant ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ July 2023 – August 2024 IMMORTAL TEL COMMUNICATIONS - Accra, Ghana ●​ Assisted customers in identifying and obtaining products and services, resulting in improved satisfaction and repeat business ●​ Explained product details and answered customers' questions, leading to improved customer understanding, built trust, and a more substantial brand reputation. ●​ Solved customer complaints and ensured their satisfaction, which increased customer retention, positive reviews, and loyalty. ●​ Recorded sales and kept track of what was sold, enabling accurate inventory management, better sales forecasting, and smarter decisions on what to buy next. ●​ Verified product prices when sellers are uncertain, guaranteeing accurate pricing and preventing discrepancies that could lead to customer dissatisfaction or loss of sales. CAREER BREAK​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ November 2022 - June 2023 ●​ Took a career break to recover after undergoing surgery. During this time, I focused on rehabilitation and regaining my health, which allowed me to prepare for a strong and productive return to the workforce. Teacher (National Youth Service) ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ October 2021 – October 2022 COMMUNITY JUNIOR SECONDARY SCHOOL - Choba, Rivers State ●​ Planned and delivered engaging lessons to junior secondary students, adapting materials to suit different learning styles, which resulted in improved student participation, better comprehension, and a noticeable increase in overall academic performance. ●​ Maintained organized records of students' progress, attendance, and lesson plans, facilitating accurate reporting and smooth lesson continuity. ●​ Supported the school's administrative needs, including scheduling and managing class activities, and contributing to the smooth running of daily school operations. ●​ Nurtured a positive and inclusive learning environment that encouraged student development, inspiring student engagement, confidence, and a more collaborative classroom atmosphere. EDUCATION ___________________________________________________________________________________________________________ UNIVERSITY OF PORT HARCOURT - Rivers State, Nigeria​ ​ ​ ​ ​ January 2015 - December 2019 BA, English and Literary Studies INTERESTS ___________________________________________________________________________________________________________ ●​ Travel Planning and Exploring Destinations ●​ Helping People and Solving Problems ●​ Learning New Technologies​ ●​ Event Coordination and Logistics ●​ Chess Board Game ​ ​ ​ ​ ​ ​ ​ ​