Ifunanya Eric

IFUNANYA ERIC Accra Ghana | LinkedIn | Portfolio SUMMARY Meticulous and reliable Executive/Virtual Assistant with 3 years of combined experience in executive assistance, customer service, and project support. Experienced in supporting executives, managing schedules, coordinating meetings, and handling customer communications. Skilled at keeping work organized, managing projects, and providing dependable support in busy environments. Able to work independently with minimal supervision, taking initiative to ensure tasks are completed on time. Core Skills: Email & Calendar Management, Managing Schedules & Appointments, Travel Bookings, Research & Documentation, Data Entry and Confidentiality Maintenance, Effective Communication and Active Listening, Organizational Skills, Team Leadership & Collaboration, Time Management, Project Coordination, Lead Generation, and Maintaining Organized Records. Technical Skills: Google Workspace (Sheets, Docs, Forms, Slides, Meet, Calendar, Email, Drive, Tasks), Microsoft Office Suite (Excel – Advanced, Word, PowerPoint), Scheduling Tools (Calendly, Doodle), Meeting Notes & Transcription (Otter.ai, Notion), Travel & Hospitality Platforms (AirBnB, Priceline.com, Booking.com, Yelp, VRBO), CRM Tools (Intercom, HubSpot, Zendesk), Project Management Tools (Trello, ClickUp, Monday.com, TeamGantt). WORK EXPERIENCE The Virtual Blossom (United States) ​ ​ ​ ​ ​ January 2025 - March 2025 Position: Virtual Administrative Assistant (Contract) ●​ Managed emails and calendar, scheduled meetings, and kept communication organized, which helped my client stay on top of their schedule, respond to messages faster, and focus on their main tasks without distractions. ●​ Organized and managed digital content by creating structured Google Drive folders, categorizing posts, videos, and data from YouTube and other platforms for easy access. ●​ Conducted research and compiled targeted lead lists, streamlining client outreach and increasing efficiency. ●​ Drafted and sent professional correspondence on behalf of executives, maintaining brand tone and professionalism. Excelerate (Dubai) ​ ​ ​ ​ ​ ​ ​ October 2024 - November 2024 Position: Project Manager Intern ●​ Created a project plan using Trello and TeamGantt for a global event, later adopted by the sponsor’s team. ●​ Led a high-performing team of 15 members across multiple time zones using Microsoft Teams and Asana, ensuring consistent delivery of high-quality outputs under tight deadlines. ●​ Communicated roles to team members, ensuring alignment and accountability. ●​ Conducted research to support project planning and execution, leading to more informed decision-making, smoother project execution, and timely delivery, ultimately improving project outcomes. EMMFORT NIGERIA (Nigeria) ​ ​ ​ ​ ​ September 2024 - November 2024 Position: Sales Representative ●​ Collected and organized leads using Apollo, LeadIQ, and Excel sheets, which streamlined the outreach process, improving the targeting of potential clients and making follow-ups more efficient. ●​ Created and sent email campaigns using Lemlist and Mailchimp, resulting in higher engagement and improved communication with prospects, contributing to increased interest and conversions. ●​ Kept records of who was contacted and what was discussed, ensuring clear documentation of interactions, which helped maintain smooth communication and avoid duplication of efforts in follow-ups. Immortal Tel Communication (Ghana) ​ ​ ​ ​ ​ July 2023 - August 2024 Position: Customer Service & Sales Representative ●​ Responded to customer inquiries through chat, phone, and email, ensuring clear communication and timely issue resolution. ●​ Handled support requests with patience and accuracy, helping clients understand products and services while improving overall satisfaction. ●​ Logged and tracked interactions using HubSpot and Monday.com CRM, maintaining accurate records and following up to resolve open cases. ●​ Collaborated with team members to streamline response times and provide consistent support across multiple communication channels. ●​ Recorded sales and kept track of what was sold, enabling accurate inventory management, better sales forecasting, and smarter decisions on what to buy next. ●​ Verified product prices when sellers are uncertain, guaranteeing accurate pricing and preventing discrepancies that could lead to customer dissatisfaction or loss of sales. EDUCATION Bachelor's In English and Literary Studies University of Port Harcourt, Rivers State, Nigeria ​ ​ ​ ​ January 2015 - December 2019 CERTIFICATIONS Introduction to Microsoft Excel - Coursera​ ​ ​ ​ ​ ​ ​ ​ 2024 Virtual Assistant Skills - Alx ​ ​ ​ ​ ​ ​ ​ 2024 On-Demand IT Skills Training - Digital Witch Support Community ​ ​ ​ ​ 2024 Customer Service Skills - Alison ​ ​ ​ ​ ​ ​ ​ ​ ​ 2024 Data Visualization - Excelerate ​​ ​ ​ ​ ​ ​ ​ ​ ​ 2025 LANGUAGES ●​ Igbo ●​ English ​ ​ ​