Ifrim Camelia

Camelia Samson Romania -linkedin.com/in/samsoncamelia Experience Research Consultant Wing Venture Capital Mar 2023 - Present (6 months) Tasker Success Manager Scale AI May 2023 - Present (4 months) Graphic Designer Upwork May 2019 - Present (4 years 4 months) IT Support Specialist IBM Dec 2014 - May 2019 (4 years 6 months) - Providing initial remote technical software & hardware support to clients; - Consistently interacting with customer and supervisors to have the issue solved; - Analyzing problems/situations, understanding problem impact on client business; - Applying problem solving techniques; - Responding to client queries, providing timely resolutions to client issues; • - Maintaining highest client satisfaction; - Maintaining positive client relationships even in severe and pressurized situations; - Logging all related activities for each customer query and handling client data securely; - Employing client ‘s standard support delivery methodologies and tools; - Performing in international software support delivery processes and environments; - Respond to requests for technical assistance in person, via phone, electronically; - Follow service desk procedures; - Performing problem management and end-to-end problem ownership; - Redirect problems to appropriate resource; - Identify and escalate situations requiring urgent attention; - Track and route problems and requests and document resolutions; - Stay current with system information , changes and updates; - Make sure the process conformity and SLAs are accomplished IT HelpDesk Spanish & English Stefanini Brasil Jul 2013 - Dec 2014 (1 year 6 months) Camelia Samson - page 1 - Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system; - Troubleshoot hardware, software and network related issues; - Provide restorative or maintenance actions to resolve end-user issues; - Assist with defining and documenting knowledge base articles; - Assist with special project work as needed; - Escalate problems to the next level of support when necessary; - Consistently meet or exceed requirement performance criteria. Data Entry Operator Comdata Group Jul 2009 - Jul 2013 (4 years 1 month) - Preparting source data for entry by opening and sorting mail; verifying and logging receipt of data; - Recording data by operating data entry equipment; coding information; resolving processing problems. - Protecting organization's value by keeping information confidential. - Accomplishing department and organization mission by completing related results as needed. Secretary Estudios del Transporte y Seguridad de Castilla y Leon Sep 2011 - Apr 2012 (8 months) - Preparing courses for the project of the company - Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals. - Arranging conferences, meetings, and travel reservations for office personnel. - Completing forms in accordance with company procedures. - Composing, typing, and distributing meeting notes, routine correspondence, and reports. - Greeting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. - Locating and attach appropriate files to incoming correspondence requiring replies. - Mail newsletters, promotional material, and other information. SECRETARY - TYPIST Den Breejen Jun 2007 - Jun 2008 (1 year 1 month) - Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals. - Arrangging conferences, meetings, and travel reservations for office personnel. - Completing forms in accordance with company procedures. - Composing, typing, and distributing meeting notes, routine correspondence, and reports. - Greetting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. - Locating and attach appropriate files to incoming correspondence requiring replies. - Mail newsletters, promotional material, and other information. Education "Dunarea de Jos" University Camelia Samson - page 2 Master's Degrees in Intervention and Social Mediation, Sociology 2009 - 2011 "Dunarea de Jos" University Sociology degree, Sociology 2006 - 2009 "Gheorghe Asachi" High School Bachelor's degree, Social Sciences 2002 - 2006 Skills Microsoft PowerPoint • Wondershare Filmora • Microsoft Office • Video Editing • Customer Support • Call Centers • Customer Experience • Customer Service • Outsourcing • Telecommunications Camelia Samson - page 3