Ifreke Emma

I am a proactive and customer-focused Customer Service Representative. Skilled in anticipating customer needs, handling inquiries with empathy, facilitating service processes and ensuring satisfaction.

Proficient in managing schedules, CRM systems and administrative tasks to enhance business success. Consistently achieved a 95% satisfaction rating by delivering timely and accurate solution and reducing resolution time to 15%.

I am confident that I can offer an organized, detailed and efficient approach in the following services

• Customer Service
• Chat support
• Calendar Scheduling
• Call handling and support
• CRM

I am passionate about aligning customer service strategies and business goals to achieve clients retention and business success.