Ifeyinwa Okongwu

Ifeyinwa OKONGWU-, -, Desalu street, off Abule Nla road, Ebute Metta West, Lagos, Nigeria Summary A young professional with over 5 years’ diverse experience in Relationship Management, Business Development, Sales & Marketing and Customer Service. I believe that customers and people are at the core of every business and a happy customer with an in-depth knowledge of products and services offered by an organisation impacts positively on the organisation's bottom line. These I passionately strive to achieve daily for my employer through excellent communication and proactive engagement with my team and other business units. I look forward to become a leader in customer service and employee relationship management where my skill set developed thus far will be applied towards profit maximisation for my organisation. Professional Competencies Relationship Management Negotiation Irate Customer Management Customer Service Business Development Diary Management Corporate Sales Customer Intelligence Regulatory Compliance Experience Sales Service Officer at Diamond Bank Plc August 2016 – October 2018 (2 years 2 months) Achieve individual monthly growth targets for Risk Asset, Deposits and Profitability to ensure the branch meets its financial targets and conforms to credit terms Initiates and develops new business through outside business development activities Develops and maintains an in-depth knowledge of products and services as well as knowledge of competitors and competitive products Proactively promotes, cross-sell and up-sell of bank products and services, and keeps customers informed of special promotions Partner consistently with other internal business units to uncover opportunities to deepen the customer relationship Follow-up on current Risk Asset to ensure compliance with internal procedures and other required terms Demonstrate compliance with all bank regulations for assigned job function and applies to designated job responsibilities Liaise with products and proposition team to mine relevant data for the preparation of weekly and Monthly Dashboard for Area Manager, Port Harcourt 3 Performance Report preparation and rendition Resolved cases, logged interactions and complaints with the CRM applicationBook loans and leases as well as participating in recovery of non-performing loans Assist in prompt and satisfactory resolution of customers’ complaints Demonstrate compliance with all bank regulations for assigned and statutory job functions Responsible for customer profiling and cross selling of bank products to customers Personal Banking Officer at Diamond Bank Plc May 2013 - July 2016 (3 years 2 months) Enlightened customers on online/mobile banking and other alternative delivery channels Opened accounts on the required portal (Inputter) while ensuring proper documentation in-line with CBN and EXCO directives Resolved cases, logged interactions and complaints with the CRM application Developed and maintained an in-depth knowledge of products and services. Proactively promoted, cross-sold and up-sold bank products and services Acquired and opened new business accounts for existing and walk in customers Identified sales leads for expansion of business opportunities Adhered to KYC documentation and regulatory compliance Mathematics Instructor (NYSC) March 2012 - February 2013 (11 months) Taught mathematics, kept records and compiled results Taught and prepared Mathematics lessons notes and assignments; coordinated, reviewed and corrected all homework, tests and examinations with an emphasis on providing feedback to each student. SKILL Proficient in the use of visualization and analysis Tools. Excellent at data analysis, interpretation and problem solving. Excellent use of the CRM application and Flexcube. Proficiency in the use of Microsoft Windows and Mac OS and their applications. Ability to work with little or no supervision. Good interpersonal, communication and report writing skills. Excellent people management skill. Education University of Lagos Master in Business Administration (MBA), 2018 – in view Federal University of Technology Owerri Bachelor of Engineering (B.Eng.), Chemical Engineering, 2005 – 2010 Activities and Societies: Rotaract Club, Nigerian Society of Chemical Engineers (NSChE), Nigerian University Engineering Students Association (NUESA). Hobbies Reading novels, travelling, live events. References Available on Request