Ifeyinwa Flora Okeke

IFEYINWA FLORA OKEKE 📍 Lagos, Nigeria | 📧-| 📞 - | PROFESSIONAL SUMMARY Highly organized Administrative Assistant with experience in managing daily operations, scheduling meetings across time zones, and supporting customer service functions. Skilled in calendar management, appointment coordination, and email correspondence. Strong collaborator with proven ability to streamline workflows across departments while ensuring professional customer interactions. Proficient in digital tools including Zoom, Slack, Google Workspace, Microsoft Office, Trello, and HubSpot. CORE COMPETENCIES        Administrative Operations Management Customer Support & Email Correspondence Calendar Management & Multi-Time Zone Scheduling Appointment Setting & Meeting Coordination Workflow Coordination & Team Collaboration Strong Communication (Written & Verbal) Documentation & Data Entry DIGITAL TOOLS & SOFTWARE    Collaboration & Communication: Zoom, Slack, Loom, Google Workspace (Docs, Sheets, Drive), Microsoft Office Suite (Word, Excel, PowerPoint) Project & Task Management: Trello, Asana, HubSpot CRM Productivity Tools: Email Systems, Digital Filing, Calendar Management. PROFESSIONAL EXPERIENCE Administrative Assistant / Operations Support Customer Support Department – Digital Witch |-      Oversaw and managed daily administrative operations for the customer support department, ensuring smooth workflow and efficiency. Coordinated and scheduled meetings and appointments for team members across multiple time zones, enabling seamless collaboration. Collaborated with team members to ensure smooth workflow across the department, supporting efficiency and reducing bottlenecks. Assisted with customer email correspondences and inquiries when additional support was required, improving service quality and response times. Handled appointment setting, scheduling, and calendar management for departmental and client-facing activities.   Maintained departmental records, prepared reports, and organized documentation using Google Workspace and Microsoft Office. Used Slack, Zoom, and Trello to manage remote team communication and project execution. EDUCATION Federal University of Technology, Owerri Imo state, Nigeria B.Tech Industrial Chemistry (2023) CERTIFICATIONS   Digital Witch IT support training Google Technical Support Fundamentals