Ifeyinewa Hunpatin

HUNPATIN HENRIETTA IFEYINEWA ADDRESS: 5, Oladejo Street, Phillips Bus-stop Oregun road, Lagos ● EMAIL:-● PHONE: - ● LinkedIn: https://www.linkedin.com/in/ifeyinewa-nnenna-hunpatin PROFESSIONAL SUMMARY A Tenable and Result-oriented Customer-Centric Executive adept at conducting marketing research, building and managing portfolios. A Versatile Digital Aficionado who has a consistent record of improving and managing communities online, creating brand awareness, growing revenue, and increasing clientele base and retention. Well-versed in making recommendations concerning digital communications to engage consumers and increase brand awareness. Great at building and interfacing with customers whilst maintaining a strong relationship that has enhanced operational efficiency and productivity. SOFT SKILLS: ● Excellent Communication Skills ● Organizational Skills ● Listening Skills ● Attention to details ● Team Player ● Interpersonal Skills COMPETENCIES ● Social Media Management ● Digital Marketing ● Brand Identity ● Market Research/ Analysis ● Brand Awareness ● Marketing Campaign HARD SKILLS: ● Proficiency in Microsoft Application (Ms. Word, Excel, PowerPoint) and the Internet. ● Google Office Tools ● Slack ACHIEVEMENTS ● ● ● ● Managing and recruiting top-notch influencers for campaigns and managing them effectively which increased brand activity exponentially thereby increasing profit. Interacted and interfaced with customers daily on the company’s products which increased profits by 25% Launched the Sunlight Brand in Nigeria. Succeeded in the Activation of the Sunshine Moment Phase 2 Pan Nigerian Campaign which increased visibility and sales of detergent by 200%. EDUCATION ● Delta State University (Abraka, Delta State) B.A French Education (2006 – 2009) PROFESSIONAL CERTIFICATIONS ● ● Certificate of Social Media Management Certificate of Marketing (Chris Doghudje) TRAININGS ● Diplome d’Etude de la Langue Francaise (DELF A2) ● Introduction to Brand Management (Orange Academy) January 2008-December 2008 PROFESSIONAL WORK EXPERIENCE COMMUNICATIONS ARC January 2022 – till date Affiliate/Influencer & Community Manager As an Influencer & Community Manager at Communications Arc, I was generally responsible for sourcing and connecting influencers based on the briefs given that best fit the needs of each opportunity to collect interest, availability, onboarding, and handling communications in both directions. was involved in various activities such as communications, PR, social media, events, and content creation. My responsibilities included: ● Implement social media and communication campaigns to align with marketing strategies, and provide engaging captions, images and video content for social media accounts that have increased brand awareness by 50% within the last 3 months. ● Responded to comments and community member’s queries in a timely manner, monitored and reported on feedback and online reviews from events to clients that show support and care in the community and boost brand awareness. ● Moderated disputes among community members. ● Maintained a positive community atmosphere as well as engaged community members in organization’s Activities ● Organized monthly meetups, Webinar, training and workshops. FOLAJIMI INTERNATIONAL May 2021 – December 2021 Online Business Manager ● Managed the Online Community and Social Media Platforms. ● Strategized, implemented and oversaw processes for increased productivity and growth. ● Created strong compelling and strategic recommendations on how digital channels can help to integrate the consumer journey. ● Provided insights on the new emerging digital opportunities. ● Maintained regular contact with key vendors keeping them up to date with the latest digital opportunities. ● Monitored KPIs and set up mechanisms to measure campaigns across many online channels. ● Draw meaningful conclusions from campaign data and identify potential opportunities for improvement. ● Designed daily operational marketing plans that produced organizational objectives. ● Established and grew relationships with appropriate partners. ● Communicated with team members on campaign developments, timelines and results. ● Supported customer-facing operations, marketing research and analysis, brand awareness and public relations. ● Created contents and resolved customers and staff complaints on social media. ● Identified and resolved media priority issues. ● Provided necessary information to clients. ● Supervised and managed Client’s Online Projects ARABIS ROCK SOLUTIONS, AJAH, LAGOS May 2017 – November 2017 Project Administrator/ Program Manager ● Managed relations with vendor and partner organizations. ● Prepared reports and managed program calendar. ● Maintained a positive, empathetic and professional attitude towards customers at all times. ● Interacted with customers via phone, emails, on-line chats, in person and on social media. ● Identified and developed new opportunities with clients. ● Established effective project communication plans and execution. ● Coordinated with cross-discipline team members to make sure all parties are on track with project requirements, deadlines and schedules ● Oversaw all operations activities and budget for each program. DIAMOND BANK PLC, VI, LAGOS November 2011- May 2013 Customer/ Client Service Officer ● Provided customers with product and service information. ● Managed large amounts of incoming phone calls. ● Provided accurate, valid and complete information to customers using the right methods/tools. ● Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution. ● Generated more sales leads. ● Build sustainable relationships and trust with customer accounts through open and interactive communication. ● Maintained records of customer interactions, processed customer accounts and file documents. INTEGRATED TROOPS LIMITED April 2010 – January 2011 Account Executive ● Delivered prompt and excellent services to various clients. ● Updated daily reports from fields to clients. ● Spearheaded the advertising campaigns of our clients. ● Succeeded in launching the Sunlight Brand in the Nigerian Market. ● Recorded all conversations in the cell center database comprehensively. ESNA OGWU AND CO LTD Admin Executive ● ● ● January 2010 – April 2010 Ownership of customer queries and complaints. . Stock-taking and updating company’s records. Edited and proof-read manuscripts for clients in French and English Language. REFEREES ARE AVAILABLE ON REQUEST