Ifeoma Vivian

Anyabolu Ifeoma Vivian -Asaba- Profile I am a self-motivated, Focused and a team Worker who understands the importance of excellent Customer service is to the progress of a business. I can bring positivity, support and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards and assisting my employer in achieving their commercial objectives. I am also result oriented professional in Virtual assistant techniques, appointment setting and Lead generation. If you hire me, I will ensure that the objectives of the organization are met by making sure I impact positively to the growth of the company. Professional Experience 2012/11 – 2013/12Lagos, Nigeria Customer support Grape tree and Sons Nig Ltd * Responsible for addressing customer inquiries promptly and effectively. Responding to emails, phone calls, live chat messages, and social media comments. *Assisted customers with product or service-related questions, technical issues, billing inquiries, and account management tasks. *Handled customer complaints and concerns with empathy and professionalism. I listened actively to understand the root cause of the issue and work towards finding a satisfactory resolution for the customer. 2014/06 – 2019/06Onitsha, Nigeria Administrative support How to Grow LTD *Provided information about services offered by the Company. Assisted clients in completing paperwork, opening accounts, and accessing financial services. *Responsible for maintaining accurate and up-to-date records of client transactions, loan applications, account openings, and other financial activities. Ensured that all documentation complies with regulatory requirements and internal policies. *Assisted in the loan application process by collecting necessary documents from clients, verifying information, and preparing loan applications for review by loan managers. Tracked the status of loan applications and communicate with clients regarding the progress of their applications. *Scheduled appointments for clients to meet with loan officers. Coordinated meetings, training sessions, and events within the company, ensuring that all necessary arrangements are made, and participants are informed. *Managed office supplies, handled incoming and outgoing mail, coordinated maintenance and repairs, and ensured a clean and organized workspace. Education 2008/09 – 2012/08 Bachelors of Science in Public Administration Nnamdi Azikiwe University Awka Skills HubSpot ,Trello ,Asana ,Active Listening ,Multi-tasking.