Ifeoma Prisca Iwuanyanwu

IFEOMA PRISCA IWUANYANWU FCT Abuja, Nigeria - |-TEFL Certified | Multidisciplinary Professional | Leadership | Education | Community Development PROFESSIONAL SUMMARY Dynamic and goal-oriented professional with over six years of combined experience across education, research, customer relations, and volunteer coordination. Certified in Teaching English as a Foreign Language (TEFL) and equipped with a solid academic background in Biochemistry. Demonstrates a strong ability to lead teams, develop training programs, manage educational institutions, and support diverse learners and community initiatives. Known for cross-functional adaptability, effective communication, and a commitment to inclusive growth and global engagement. EDUCATION Federal University of Technology Owerri – Imo State, Nigeria Bachelor of Technology (B.Tech) in Biochemistry, Second Class Upper Division – 2016 Teaching English as a Foreign Language (TEFL) Certification – August 2024 PROFESSIONAL EXPERIENCE Volunteer Preparations and Training Lead Volunteer4Cause (V4C), Remote | 2025 – Present • • • Designed and implemented volunteer onboarding and training programs for over 200 international participants across 78 chapters. Created resources and facilitated mentorship using the 4R Method (Results, Rules, Rituals, Roles). Managed virtual learning platforms (Google Meet, WhatsApp) for program coordination and delivery. Customer Care Representative MTN Nigeria, Nsukka, Enugu | 2023 – 2024 Provided support across multiple digital channels to a diverse client base. • • Leveraged communication skills to enhance client engagement and resolve inquiries effectively. Applied customer service insights to relationship-building and adaptive communication strategies. Research Supervisor World Health Organization, Umugomma Hospital, Imo State | 2023 • • Led research focused on child and adolescent health. Developed educational and public health materials, strengthening delivery and presentation skills. School Principal Ambassador College, Umuahia South, Abia State | 2018 – 2022 • • Directed academic and administrative functions for a school with 500+ students and 40+ staff. Spearheaded curriculum improvements, staff training, and inclusive education policies. Fostered collaborative relationships with parents and community stakeholders. Office Assistant (NYSC) West African Examinations Council (WAEC), Umuahia, Abia State | 2016 – 2017 Supported operations during national examinations, including logistics and data management. Gained exposure to educational policy execution and administrative support. CORE COMPETENCIES • • • • • • • • • Leadership & Team Management Volunteer & Youth Program Development Inclusive Teaching & Classroom Management Cross-Cultural Communication Educational Research & Curriculum Planning Customer Service & Conflict Resolution English Language Instruction (TEFL) Program Coordination & Virtual Facilitation Tools: Google Meet, Zoom, MS Office, WhatsApp REFERENCES Mr. Leonard Okoronkwo Branch Controller, WAEC – Kano Mr. Obinna Onyekwere Proprietor, Ambassador College