Ifeoma Precious Ejiofor

ifeoma precious ejiofor Enugu, Enugu State, Nigeria   -Lagos, Lagos State, Nigeria --- Virtual Assistant Professional Summary Diligent and dedicated Virtual Assistant delivering top-tier administrative, technical, and creative assistance to a diverse range of clients. Proficient in leveraging a wide array of software tools including Microsoft Office Suite, Google Workspace, and project management platforms like Asana and Trello. Known for effectively juggling multiple tasks without compromising quality or efficiency. Adept at enhancing business operations through meticulous data organization, advanced scheduling, and sophisticated email management, all conducted with the utmost discretion and professionalism. Boasts excellent communication abilities that facilitate seamless interactions with clients and team members. Dedicated to elevating client experiences by focusing on precision, reliability, and a dedication to outstanding service. RELEVANT SKILLS Virtual Assistant • Skilled in organizing schedules, managing emails, and maintaining records. Proficient in coordinating logistics, planning events, and handling correspondence, ensuring smooth operational flow. • Proficient in a variety of software including Microsoft Office Suite, Google Workspace, CRM platforms, and project management tools like Asana and Trello. Capable of troubleshooting minor technical issues and assisting with digital file management. • Knowledgeable in supporting digital marketing efforts including content creation, social media management, and email marketing campaigns. Skilled in analytics and reporting tools to measure campaign effectiveness. • Proficient in providing exceptional customer service. Skilled in addressing customer inquiries, solving problems, and maintaining a positive company image through professional and courteous interaction. • Exceptional ability to prioritize tasks, manage time effectively, and meet deadlines. Skilled in organizing workloads, managing multiple tasks simultaneously, and staying focused under pressure. • Experienced in building and maintaining strong client relationships. Expertise in understanding client needs, providing personalized solutions, and ensuring high satisfaction rates through timely and effective communication. • Efficient in collecting, organizing, and entering data with attention to detail. Skilled in creating and maintaining databases, ensuring accuracy and accessibility of information. • Capable of overseeing projects from inception to completion. Skilled in setting timelines, coordinating tasks, and ensuring all project elements are executed efficiently and on schedule. Work History 03/2022-Current Content Writer COINDECIMAL.COM 8/2022 - 2023 Customer Support Representative NAGOZIWOODSAND GENERAL INTRIORS 12/2019 -2021 Customer Support Representative VLUE TRAVELS AND TOURS Training and Certifications Digital Witch IT Suport • Digital IT Support & CRM Tool Proficiency: Acquired substantial digital IT support skills and expertise in using CRM tools such as HubSpot, Freshdesk, and Zendesk, enhancing customer engagement and relationship management. • Customer Support & Project Management Expertise: Advanced in providing exceptional customer support and adept in managing projects using platforms like Trello, ClickUp, Monday.com, and Asana, ensuring efficiency and client satisfaction. • Lead Generation & Email Marketing Techniques: Developed effective lead generation and email marketing strategies, utilizing insights and analytics from CRM systems to increase customer interaction and conversion rates. • Appointment Setting & Hospitality Management: Honed skills in appointment scheduling and property management, particularly in settings like Airbnb, utilizing organizational tools to enhance guest experiences and operational efficiency. • Virtual Assistance & Team Collaboration: Mastered virtual assistance capabilities and team collaboration, utilizing communication and organizational tools such as Slack and Loom to streamline workflows and enhance team productivity.. Awards & Recognitions • National Youth Service Corps (NYSC) Member, Delta State, 2020 Achieved measurable youth empowerment.