Over the past 4 years, I have:
-Delivered excellent customer service experiences that turned first-timers into loyal customers.
-Maintained a customer retention rate of 50% through personalised support.
-Used tools like Trello, Google Workspace, Canva, and CRM platforms to stay efficient and productive.
-Supported multiple clients with appointment scheduling, client follow-up, and task management.
-Recently earned a Virtual Assistant certification, adding to my digital flexibility and remote work skills.