Ifeoma Onyinyechi Okorie

OKORIE IFEOMA ONYINYECHI E-Mail:-Contact Number: - PROFESSIONAL OVERVIEW: Detail-oriented and proactive Virtual Assistant with extensive experience in managing short-term rental properties and delivering exceptional customer service. Seeking leverage as a remote Virtual Assistant where I can utilize my skills in task management, communication, and problem-solving to support and enhance the operations of the company. WORK EXPERIENCE: AIRBNB CO-HOST Airbnb/Remote ● ● ● ● ● Managed daily operations for multiple short-term rental properties, including guest communications, booking management and coordination of check-ins and check-outs. Improved property listing visibility and increased booking rates by optimizing content and implementing effective marketing strategies. Provided exceptional customer service by responding to guest inquiries and resolving any issues or complaints to ensure a positive experience. Coordinated with cleaning and maintenance teams to ensure properties were prepared for guest arrivals, maintaining high standards of cleanliness and upkeep. Developed and implemented streamlined processes for managing reservations and guest interactions, resulting in a 20% increase in booking rates. VIRTUAL ASSISTANT Easylive Virtual Assistance/Remote ● ● ● ● July 2024 – Till date Assisted with social media management by creating and scheduling content, monitoring engagement, and responding to customer inquiries. Provided administrative support to clients in various industries, including calendar management, email correspondence, data entry and document preparation. Conducted research and complied reports to support client projects and decision-making processes. Managed client communications and maintained confidentiality of sensitive information. DATA ENTRY LEADS 100pay/Remote ● June 2024 – Till date Jan 2024 – May 2024 Assisted in utilizing CRM software to streamline call processes and increase efficiency. ● ● Generated reports, stored completed work in designated locations and performed backup operations. Generated leads by making cold calls to potential clients and customers. EDUCATION Delta State University Abraka, Delta State, Nigeria Bachelor of Science in Pharmacology and Therapeutics September 2022 Second Class (Upper Division) Power Holding Company of Nigeria Staff Secondary School, Sapele, Delta State Senior Secondary School Leaving Certificate July 2017 SKILLS TECHNICAL SKILLS: Proficient in Google Workspace, Microsoft Office Suite, Project Management Tools (Asana, Trello, Monday.com), Property Management Tools ( Airbnb, Booking.com) , Slack, Apollo.io and Social Media Platforms. SOFT SKILLS: Strong organizational skills with attention to detail and ability to prioritize tasks effectively, Excellent written and verbal communication skills, teamwork, proactive learner and time management. CERTIFICATION Short term rentals virtual assistant Digital Hospitality Hub. Email Marketing LinkedIn Learning. June 2024 June 2024 AWARDS Second Class (Upper Division) Graduating Student in the Department of Pharmacology