Ifeoma Onwuzulike

Ifeoma Onwuzulike Lagos State, 102102 |--Administrative Virtual Assistant| Customer Service PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with 5 years of experience in exceptional Administration and Customer support, ensuring projects are completed on time. Experienced in customer service, resolving tickets, managing calendars, scheduling meetings and handling correspondence with efficiency. Skilled in utilizing virtual communication and project management tools for smooth-running administrative processes to enhance productivity. Seeking to leverage expertise to assist executives in optimizing operations and achieving their goals in a virtual environment. EXPERIENCE Administrative Virtual Assistant Dec 2021 - Dec 2023 GEC BUSINESS SCHOOL, LAGOS · Handled incoming and outgoing emails, responding to inquiries and organizing email correspondence. · Ensured that communication between team members, clients and stakeholders was maintained through phone calls, video conferences and messaging platforms. · Conducted online research, gathering information and preparing reports. · Assisted with project coordination and tracking deadlines. · Maintained good relationship with clients, providing updates on tasks and projects, addressing any concern promptly. Managed multiple tasks effectively for timely completion which increased productivity by 10% · Maintained a detailed calendar to coordinate meetings, schedule appointments and managed calendar of client and team members. Customer Service Specialist Aug 2018 - Oct 2021 GERRYLIGHT INT'L, LAGOS · Handled incoming calls, emails and chats from customers regarding product information, orders and complaints. This resulted in 15% increase in product demand and sales. · Assisted customers with product troubleshooting and technical issues to ensure customer satisfaction. · Assisted customers with order placement, transaction processing and facilitating returns as needed. · Gathered feedbacks from customers through surveys or feedback forms, this is to identify areas for improvement. · Escalated unresolved tickets to the appropriate department for effective support. · Maintained good team play with effective communication for overall improvement in customer service. · Adhered to company guidelines and service standards to deliver high quality customer service. EDUCATION Bachelor of Science (B.S.) - Zoology Sep 2008 - Jul 2012 University of Nigeria, Nsukka, Enugu State SKILLS Expert in: Customer Satisfaction, Attention to Details, Ability to Adapt, Email Management, Calendar management, Multitasking, Active Listener Intermediate in: Customer Service, Communication Skill, Problem-Solving Skill, Critical Thinking, Time Management, Organizational Skills, Team Work, Project Management LICENSES & CERTIFICATIONS Digital IT Training Digital Witch Community 2024