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IFEOMA NWACHUKWU-| Port Harcourt, Rivers State Nigeria. |-
https://www.linkedin.com/in/ifeoma-nwachukwu
PROFESSIONAL SUMMARY
Highly dedicated Executive Assistant with over 6 years of proven expertise in administrative support, Executive support, customer
relationship management and project management. proficient at leveraging a diverse skill set to enhance operational efficiency and
contribute to business success. Successfully executed impactful email marketing campaigns at Oge Fashion Homes, resulting in a 20%
increase in response rates and lead conversions. Experienced in Cold calling/Sales, conducting over 400 daily calls and implementing
a comprehensive follow-up system, showcasing strong organizational and communication skills. Known for exceptional multitasking
abilities and a proactive approach to delivering outstanding virtual assistance. Seeking opportunities to apply my customer service
skills and contribute to your team's success.
CORE COMPETENCIES
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Scheduling Coordination
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Effective Planning
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Lead Generation
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Administrative Support
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CRM Software
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Communication
Project Management
Business Optimization
Interpersonal relationship
Email Management
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Calendar Management
Cold Calling
Email Marketing
File Confidentiality
Strategic
Communication
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Acuity scheduling
Trello
Clickup
Calendly
GoHighLevel
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Zoho CRM
Slack
Monday.com
Asana
Linkedln Sales Navigator
TECHNICAL TOOLS
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Canva
Zapier
Google Suite
HubSpot
Zendesk
PROFESSIONAL EXPERIENCE
Virtual Assistant for Life/Time management– Chadverick lands
June 2024 – November 2024
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Managed email correspondence, including organizing inbox, drafting and sending emails, and responding to inquiries.
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Conducted research to identify trends, customer preferences, and analysis on latest products.
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Scheduling important personal events, making reservations, book workouts, and ensuring client weekly tasks are seamlessly
organized.
Virtual Assistant –EennyHeight services
Dec 2023 – March 2024
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Managed email correspondence, including organizing inbox, drafting and sending emails, and responding to inquiries.
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Conducted market research to identify trends, customer preferences, and competitor analysis.
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Assisted in copywriting tasks, including content creation for website, email campaigns, and social media posts. ● Oversaw social
media accounts, including content scheduling, engagement, and performance tracking
General Virtual Assistant –Oge Fashion Home (Short-term)
Aug 2023 – Sept 2023
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Executed email marketing campaigns, including personalized outreach, follow-ups, and drip sequences, resulting in a 20%
increase in response rates and lead conversions.
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Skilfully conducted lead qualification by assessing prospect fit and interest, ensuring that only high-quality leads were passed to
the sales team, improving conversion rates by 15%.
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Coordinated and executed marketing strategies, including social media management, email marketing, and lead generation,
resulting in a 20% increase in brand awareness.
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Generated custom reports and dashboards to track key performance metrics, providing valuable insights for decision-makers
and contributing to data-driven sales and marketing strategies.
Freelance Virtual Assistant- Janifx Integrated services
Sept 2019 – April 2023
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Conducted data entry tasks, including the preparation of lead lists, meeting minutes, and payroll information, prioritizing
accuracy and maintaining confidentiality.
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performed extensive research on products, industry trends, and best practices, providing valuable insights to support clients'
decision-making processes.
Managed accounts payable and receivable processes.
Efficiently handled information for marketing and sales campaigns using CRM systems, improving workflows and increasing
customer interaction.
Successfully handled various administrative tasks, such as creating statements, and invoices, and tracking payments, ensuring
the accuracy and currency of financial records.
Assisted in the preparation of financial reports.
Prepared detailed reports on research findings and data trends for clients, allowing for comparative analysis and assisting in
informed decision-making.
Efficiently coordinated team calendars and schedules, mitigating scheduling conflicts and ensuring clients were well-prepared
for meetings
Customer Service representative – Wema Bank
Dec 2016 – Aug 2019
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Effectively managed incoming and outgoing calls and emails, providing prompt responses and organizing inboxes according to
client preferences.
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Conducted informational inquiries and scheduled appointments on behalf of the customer, enhancing their efficiency and time
management.
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Prepared extensive reports on study findings and data patterns, allowing for comparison analysis to help customers' informed
decision-making.
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Collaborated with the finance team for the month-end closing process.
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Processed customer transactions accurately and efficiently, including handling returns and exchanges.
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Identified and resolved discrepancies to ensure data accuracy.
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Maintained confidentiality and adhered to financial regulations.
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Actively engaged with customers on social media platforms, responding to inquiries and providing personalized advice,
contributing to a 30% growth in online customer engagement.
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Implemented effective upselling and cross-selling techniques, resulting in a 10% increase in add-on sales and the introduction of
new product.
EDUCATION
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Higher National Diploma in Computer Science – Federal Polytechnic Nekede Imo State
2010
CERTIFICATION
● Sale, Telemarketing & Cold calling Skills – Sparkles Commnity
● Customer Service Proficiency Skills – Digital Witch Community
● Foundation of Project management Skills- Cousera
● Customer Service Fundamentals – Cousera
● General Virtual Assistance Skills – Digital Witch Community
● Introduction with CRM with HubSpot- Cousera
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