Ifeoma Maureen Jackson

I am a highly motivated and detail-oriented Customer Support Specialist with solid experience in the Nigerian commercial banking sector, specialized in handling digital and phone- based customer engagement, resolving complex account issues and supporting users across retail and SME banking segments.

Skilled in leveraging communication tools and banking CRMs to enhance service delivery. and promote customer satisfaction and loyalty.

possessed a Bachelor's degree in Mass Communication coupled with strong technical abilities in interpersonal and conflict resolution skills that drive effective client interaction across banking platforms.

Great at working in fast-paced environments while maintaining regulatory compliance, data confidentiality, and high service standards.