Ifeoma Marcynthia Ifeoma

IFEOMA MARYCYNTHIA EKWE Anambra State, Nigeria - | Email:-| Linkedln | Portfolio Virtual and Executive Assistant | Customer Support Specialist | Administration | Operations | Sales & Marketing. PROFESSIONAL SUMMARY Versatile, detail-oriented Executive Assistant, Customer Support, and a Sales Representative professional with about 5 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Skilled in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. RELEVANT SKILLS Virtual Assistance/Administrative Duties  Confident in using communication and workspace tools like Zoom, Loom, Slack, ClickUp, Monday.com, Trello, Zoho, HubSpot, Zendesk, and Microsoft Office Suite to stay organized and get things done efficiently.  Constantly share fresh ideas and smarter ways of doing things to help streamline processes and improve how to manage and retrieve important records.  Ensures office equipment works smoothly, handle supply inventories, and take care of placing orders or replacements when needed.  Adept at keeping a well-organized calendar to stay on top of tasks, appointments, and meetings and always mindful of time zone differences and enables timely prompts and reminders.  Skilled in putting together clear reports, doing solid research, and suggesting relevant, upto-date solutions that work.  Handles various administrative tasks and data-related duties to help keep everything running smoothly behind the scenes. Customer Service  Effectively managed client contracts, ensuring top-tier service delivery and achieving a 70% increase in customer satisfaction by aligning services with client expectations and timelines.  Successfully implemented upselling strategies, rebuilding customer trust and increasing vendor engagement from 30% to 60%, positioning the company as the vendor of choice.  Delivered exceptional customer service by handling data entry, processing orders, and responding to inquiries for multiple clients and consistently exceeding customer service benchmarks.  Frequently recognized for high-quality reporting, accuracy, and timeliness and also praised for keen attention to detail, reliable team collaboration, and proactive customer support.  Coordinated incoming and outgoing client communications, ensuring seamless support for both internal and external stakeholders, monitored client needs and activities to maintain satisfaction and drive long-term retention. SALES & MARKETING  Work closely with the sales team to execute and evaluate sales and marketing strategies that boost revenue and business growth.  Generated high quality leads and draft a compelling cold calling and emailing pitch.  Well-versed in email marketing tools such as Lemlist, Mailchimp, Keap while leveraging each tool to effectively nurture leads and convert prospects.  Proactively reach out to leads, build a strong sales pipeline, and manage customer interactions to keep engagement high and conversions consistent.  Confidently upsell to customers by recommending tailored products and solutions that truly meet their needs and deliver value. RESEARCH  Comfortable working with diverse clients across various industries, efficiently researching their brand, market, and industry to understand their needs and deliver value fast. WRITING  Skilled in crafting clear and professional business communication whether it’s internal memos, external letters, reports, or official correspondences to ensure smooth and effective flow of information within and outside the organization. Business Growth  Great at spotting new opportunities and expanding business, services, and product offerings, while building strong relationships and breaking into new markets.  Adept at bringing solid business idea whether working with startups or established brands to help push boundaries, unlock new growth areas, and build profitably. Leadership and Management  Acquires strong ability to attract, influence, and build solid relationships, while also coaching, supporting, and developing team members to bring out their best. I’m all about fostering teamwork, retaining great talents, and creating a winning team that drives success. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY Virtual Assistant Digital Witch Support Community Jan. 2025 - Feb,2025 Executive Virtual Assistant Emyrald Logistics Company Sep. 2024 - Jan.2025 Sales Administrative Assistant CLO Series Technology Nov.2023 - Aug.2024 Microbiology Analyst/Executive Administrative Assistant National Agency for Foods and Drugs Administration and Control (NAFDAC) Nov.2022 - Oct.2023 Undergraduate Intern/Administrative Assistant National Agency for Foods and Drugs Administration and Control (NAFDAC) Nov. 2020 - Apr. 2021 Information Technology Administrative Assistant Millenium Challenge Academy Nov. 2016 - Oct. 2017 Customer Service Representative National Health Insurance Scheme (NHIS) Sep. 2015 - Aug. 2016 Executive Office Administrator Bar. Odenigbo Law Chambers (Alliance in Motion Global Company Limited) Jan. 2013 – Aug. 2015 VOLUNTEER EXPERIENCE Customer Support Specialist Hermex Travels Mar. 2025 - Present Executive Assistant Coach Tribe LLC Feb. 2025 - Present EDUCATION Bachelor of Science- Microbiology Alex Ekwueme Federal University Ndufu-Alike, Ebonyi State, Nigeria. TRAINING AND CERTIFICATIONS Digital Witch Support Community (In-Demand IT Skills Training)  Virtual Assistance  Customer Service  Technical Support  Telemarketing  Email Marketing  Lead Generation  Email Management  Account Management  Workflow Automation  Calendar Management  Cold Calling/Warm Calls  Project Management Tools  Telehealth and Credentialing  Airbnb and Itinerary Management  Customer Relationship Management  Appointment Settings and Scheduling Nov. 2017- Jan. 2022 Alison – Administrative Support  Introduction to Administrative Support  Interpersonal and Communication Skills  Time and Task Management  Organization and Filing Systems  Customer Service Skills  Technology in the Workplace  Meeting and Event Coordination  Professional Development Alison - Digital Marketing and CRM for Increased Sales            Introduction to Digital Marketing Search Engine Optimization (SEO) Search Engine Marketing (SEM) Email Marketing Social Media Marketing Content Marketing Mobile Marketing Web Analytics and Performance Tracking Customer Relationship Management (CRM) Integrating CRM with Digital Marketing Sales Strategy and Lead Generation