Ifeoma Malik | Freelancer Resume

Ifeoma M. MALIK -, -. House 3, Community B8, Kabusa Garden Estate, By Sunnyvale Road, Galadimawa, Abuja Professional Summary Skills & Abilities Performance-driven administrator with sound customer relationship management, project management, creative, and leadership skills gained through experiences and services provided in the multinational sector. A dedicated team player who can be relied upon to achieve organizational goals with an indisputable drive for managing projects and people.              Work History -www.linkedin.com/in/ifeomamalik Organizational skills – able to build teams and manage them effectively. Excellent networking and negotiating skills. Outstanding history of leadership, taking responsibility, and team building Innovative and problem-solving to achieve success across multiple sectors. Keen ability to communicate with and understand the expectations of stakeholders. Excellent presentation skills Procurement and administrative skills. Training skills – provided several training both within and outside my team for knowledge transfer and retention. Interpersonal and Communication skills- written and oral. Ability to multi-task and prioritize projects. Attention to detail. Ability to work effectively with a team and individually and proper time management. Fluency in French, Igbo, and Yoruba languages Rhema Bible Training Centre, Abuja. November 2015 – Current Telesales Representative for Branding, Marketing | Communication Division  Provided support for planning and organizing internal and external promotional campaigns to generate leads.  Telemarketing the generated leads by calling and sending SMS to them with the intention of populating students across the campuses.  Contributed to the realization of the team’s objectives by converting generated leads to potential customers and actual students. Thereby, realizing individual and organizational targets towards set targets.  Achieved over 87% of student intake for all campuses, thereby increasing business revenue significantly. Front Desk and Administrative Personnel | Operations Division  Managed the maintenance of office and facility equipment.  Generated financial dockets for fund requisition and approval for the division.  Managed office supplies, operational routine orders, and distribution of those supplies.  Developed reporting templates, generated operations division weekly reports, and presented departmental/ divisional weekly or monthly reports.  Organized meetings, recorded accurate minutes of meetings, and distributed meeting reports accordingly.  Ensured continuous operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories and purchasing; and evaluating new equipment and techniques.  Created and oversaw the implementation of reports  Sustained core values and standards of the organization. Provided administrative support as directed and instructed by Divisional and team leaders.   Assisted visitors and guests with inquiries, registrations, and applications.  Promptly receives, greets, and redirects guests, visitors, and vendors. Provided courteous service: both on the phone and in person by demonstrating friendliness and proper phone etiquette with every customer both internal and external.   Provided general information regarding routine inquiries from customers, and referred to non-routine, sensitive, and/ or complex requests for information and other inquiries or complaints to the supervisor or upline manager.  Managed front desk sign-in sheet and kept company phone numbers extension list/ inventories up to date.  Managed and maintained office inventory, facility, and equipment. Team Leader HQ | Partners Services Division  Created a systematic, process-driven approach to partner outreach and relationship management.  Identified and sourced partnership opportunities through inbound lead follow-up and outbound cold calls, emails, and visitations.  Recruited new partners, identified key partners, and established a functional model for generating income.  Negotiated and finalized deals in accordance with the company’s contract guidelines and policies.  Delivered a great experience to our partners, to represent and become our partners’ liaison internally.             Forecast, measured, and reported the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships. Maintained a great ongoing relationship with current partners and offered new ways to grow the partnership. Managed inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering for our partner’s appreciation gifts and dinner. Supported divisional leader and deputized management duties as delegated by the divisional leader. Provided encouragement to team members, including communicating team goals and identifying areas for creative new ideas to achieve divisional goals. Recruited new volunteer members to join and support our team as required. Created effective models for maintaining the relationship between partners and Rhema Nigeria Communicated deadlines and goals to team members across 3 other locations in Nigeria. Developed strategies to promote team member adherence to Rhema Nigeria and performance goals. Conducted team meetings to update members on best practices and continuing expectations. Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. Provided quality customer service, including interacting with students, volunteers, and partners, answering inquiries, and effectively handling all complaints. Administrator | Partner Services Division  Assisted PSD Team Leaders in facilitating and scheduling meetings and appointments utilizing collaboration tools, making reservations and travel arrangements, establishing and maintaining regular and special schedules of the work unit, and attending meetings as assigned.  Generated monthly administrators’ reports for PSD Team Leader  Received incoming PSD mails, actively responded to PSD correspondence, and prepared outgoing PSD mails and packages.  Performed general clerical duties, which include, but are not limited to, photocopying, collating printouts, faxing, mailing, and filing.  Prepared gifts, souvenirs, and other branding/ gift items for Partners and coordinated the delivery of such to Partners.  Consistently researched and purchased supplies for the PSD team.  Other responsibilities and duties which are commensurate with the post. Receptionist/ Front Desk | Operations Division  Listened to enquirers without interrupting; always keeping emotions under control.                Served as the first point of contact for all visitors to RBTC Nigeria Head Office; must ensure visitors are greeted and attended to within 1 minute of stepping into the office premises. Assisted visitors and answer inquiries. Opened and date-stamped all general correspondence. Manages difficult or emotional customer situations; Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Always maintain spotless cleanliness and presentation of the reception area. Operated computer terminal to input and retrieve data on Rhema Database (RD) and other software. Coordinated and set up daily visits, meetings, and events for staff and directors. Received incoming mail, and telephone calls, answered correspondence, and facilitated outgoing mail, telephone calls, and conference calls. Collated minutes of meetings and recorded them at Team meetings. Maintained the general filing system and file all correspondence. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Treated all visitors to RBTC Nigeria with respect; kept commitments; inspired the trust of others; Worked with integrity and ethics; upheld organizational values. Followed policies and procedures; completed administrative tasks correctly and on time; supported the organization’s goals and values. Approached people in a tactful manner; reacted well under pressure; Treated others with respect and consideration regardless of their status or position; Accepted responsibility for own actions; Followed through on commitments to all callers at RBTC Nigeria. Must be consistently at work and on time; ensure work responsibilities are covered when absent. Other responsibilities and duties which are commensurate with the post. Planned Parenthood Federation of Nigeria, Abuja. (PPFN) Administrative Assistant | NYSC/INTERN  Maintained workflow by studying methods; implementing cost reductions; and developing reporting procedures.  Created and revises systems and procedures by analysing operating practices, record-keeping systems, forms control, office layout, and budgetary and personnel requirements, implementing changes.  Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities.  Resolved administrative problems by coordinating the preparation of reports, analysing data, and identifying solutions.  Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.  Provided information by answering questions and requests.     Education Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies. Contributed to team effort by accomplishing related results as required. Completed operational requirements by scheduling and assigning administrative projects, expediting work results. National Open University – FCT – PGD. Business Administration (In-view). Federal Polytechnic, Oko – Anambra – HND. Office Technology and Management 2012. Binta Int’l High School, Ejigbo – Lagos – WASSCE Cert. 2003. Accomplishments  RBTC 2020 Recognition Award for "Five Years of Service”. Trainings & Certifications      Certified Integrated Marketing Communication Effective Listening Certified Customer Service Project Manager – Project Management Essential Foundational Functional fluency in French- International Centre for Language Resources Proficiency Certificate in Management. Rhema Bible Training Center Nigeria, Diploma in ministerial studies with an emphasis in supportive leadership.   References Available on Request.