IFEOMA MARYJANE IMO
Enugu, Enugu State, Nigeria
-,-PROFESSIONAL SUMMARY
Versatile, detail-oriented virtual assistance and customer’s
services professional with about 10 years of experience
providing exceptional support and ensuring projects are
completed on time and with great precision. Strive in fastpaced, virtual environments following established procedure
and practice to exceed all customers expectations while
making acceptable innovations where needs call. Experience in
bringing innovative measures that enhances on time delivery;
focusing on providing tip-notch client support, solution
providing and developing relationship to enhance customer
loyalty and business growth skilled in offering exceptional
organizational/ administrative, fast-faced typing and good
effective communication.
RELATIVE SKILLS
Customer Service Skills
Customer focused
Customer care
Problem solving
Conflict resolution
Soft Skills
Empathy
Time management
Trouble shooting
Organization
Critical thinking
Active listening
Team work
Technical Skills
Technical support
Appointment setting
Tools Proficiency
Trello (Expert)
Asana (Intermediate)
Calendly (Expert)
Intercom (Intermediate)
Fresh Desk (Intermediate)
Click Up (Intermediate)
Communications Skills:
Effective Communication
Team building
Adaptability
Apollo (Basic)
Pick Time (Expert)
HubSpot (Intermediate)
Zoom, Google Meet, Microsoft
Teams (Expert)
WORK HISTORY
10/2020 to Current Executive Assistant
Bush Bar Arena
Manage operational and capital expense budgets and
ensures adherence to strict quality control procedures.
Prepare weekly operational plan for the company
measures and implement strength and weakness of the
company’ human resource team.
Assisted with marketing strategy development to
increase public awareness and customer engagement.
5/2013:
to 8/2020
07/2010
to 08/2011
Customer Service Agent
Lopa Energy Company Limited (Gas)
Initiated customer engagement, efficiently handling a
high volume of inbound calls and resolving complaints’ in
a timely and professional manner.
Maintained meticulous record of clients interactions,
ensuring accurate data and informed decision-making.
Improved customer retention by 30% fostering long term
relationship and loyalty.
Launched a proactive customer follow up, ensuring
consistent service standards and building trust
Customer Services Representation
Ekiti South West Local Govt. Area.
Expertly handled high- volume customer inquiries,
leveraging multitasking skills to ensure efficient and
simultaneous resolution.
Collaborated mail reception and dispatch maintaining
efficient communication channels.
Streamlined customer on boarding by opening files,
managing documentation and ensuring seamless
administrative process.
02/2008 to 02/2009 Marketer
Integrated microfinance bank.
Resolved customer complaints promptly and efficiently,
ensuring timely issues closure and enhance satisfaction.
EDUCATION
Bachelor of political science Enugu state university of science
an technology ( ESUT)
TRAINING AND CERTIFICATION
Digital witch support and community
07/2010
to 08/2011
02/2008
to 02/2009:
Digital IT support skills
Technical support
Customer relationship
Telemarketing
Airbnb, lead generation email marketing and
appointment setting
Customer Services Representation
Ekiti South West Local Govt. Area.
Expertly handled high- volume customer inquiries,
leveraging multitasking skills to ensure efficient and
simultaneous resolution.
Collaborated mail reception and dispatch maintaining
efficient communication channels.
Streamlined customer on boarding by opening files,
managing documentation and ensuring seamless
administrative process.
Marketer
Integrated Microfinance Bank.
Resolved customer complaints promptly and efficiently,
ensuring timely issues closure and enhance satisfaction.
EDUCATION
Bachelor of political science Enugu State University Of
Science and Technology (ESUT)
TRAINING AND CERTIFICATION
Digital witch support and community
Digital IT support skills
Technical support
Customer relationship
Telemarketing
Airbnb, lead generation email
appointment setting.
marketing
and
