IFEOMA FINE
UKPABI-Lagos, 450102 Nigeria
PROFESSIONAL SUMMARY
Outcome-focused professional with over 6 years of experience in
product & project management and leading support teams in a
SaaS environment. Proven expertise in building and leading
globally distributed remote teams, setting up support platforms,
and managing large online communities. Possesses strong datadriven decision-making abilities, proficient in Agile
methodologies and Scrum.
LANGUAGES:
English - C1
French - A1
SKILLS:
WORK HISTORY
Sterling Bank Plc - Product Manager
Lagos, Nigeria • 12/2022 - Current (Full-time)
Drove a 40% user adoption spike and generated over N3.3
Billion on managed platform.
Launched 2 new features from ideation to launch, leading to
a 25% increase in user engagement and 33% boost in user
retention.
Used data-driven decision-making to prioritize roadmap and
achieve product goals.
Product & Project Management
SaaS Support Team Leadership
Agile Methodologies (Scrum)
Process Automation
Data-Driven Decision Making
Stakeholder Management
Quality Assurance (QA)
Prototyping & Wireframing
Software Process Management
Product Management & Strategy
API Knowledge & Software
Development Lifecycle
Management
CERTIFICATION:
PMP Certified Project Manager
EDUCATION:
Nexford •Ongoing
MBA with specialization in
Cybersecurity
Udacity • 01/2023
NanoDegree in Data Product
Management
Federal University of Technology,
Owerri, Nigeria •10/2014
Bachelors Degree in Management
Technology
PROJECT:
OMNI-SEE: A Real-time Interactive
Product Dashboard for Monitoring &
Escalation Management, 2023
Led OMNI-SEE's real-time product
dashboard development. Implemented an
advanced monitoring system for detecting
and alerting failing APIs, enhancing
operational efficiency and decisionmaking.
Sterling Bank Plc - Head of Operations
01/2020 - 01/2022
Spearheaded a process improvement that resulted in a 20%
reduction in Dormant/Inactive accounts within 2 months
through strategic direction of the account reactivation
campaign across branches
Streamlined the ATM cash replenishment process, reducing
time required by 30% and enhancing overall customer
satisfaction
Demonstrated strong leadership skills in managing a team of 18
employees and handling over 10 0 daily walk- in customers.
Initiated and led the successful implementation of a Paperless
Banking initiative, resulting in a 50% reduction in A4 paper
costs across locations.
Implemented business strategies, increasing revenue and
effectively targeting new markets.
Sterling Bank Plc - Customer Experience Manager
01/2017 - 01/2020
Increased digital channel customer acquisition by 62% through
effective upselling and cross-selling of product.
Maintained an impressive customer satisfaction rating of 95%
by utilizing CRM software to track customer interactions and
maintain accurate records..
Volunteer Experience
Bles Software - SaaS Product Manager
Tel Aviv, Israel • 10/2023 - Current
Oversee the strategic direction, development, and launch of
new features for LLM AI-driven SaaS products.
Collaborate with cross-functional teams to ensure the timely
delivery of high-quality features by utilizing customer
feedback, user research, and data analytics to inform
product decisions.
