Ifeoma Fine Ukpabi
$25/hr
PMP certified Project Manager / Product Owner
- Reply rate:
- 71.43%
- Availability:
- Hourly ($/hour)
- Location:
- Aba, Abia, Nigeria
- Experience:
- 6 years
F E A T U R E D
P R O J E C T
C A S E
S T U D Y
An Enhanced Onboarding
Platform Drove a 40%
User Adoption Spike and
Generated Over ₦3.3
Billion
S W I P E
F O R
M O R E
The focus of this project was to improve the
user experience and functionality, which
contributed to a 40% increase in user
adoption and a 30% boost in overall
customer satisfaction, resulting in over 3.3
billion naira in revenue for the year 2023.
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Project Initiation
- Conducted thorough audits of the
existing digital onboarding platform,
identifying critical pain points affecting
user experiences.
- Set clear objectives to revamp the
platform, including:
1) Addressing and reducing userreported issues to enhance customer
satisfaction.
2) Increasing user engagement and
retention through the introduction of
new, valuable features.
3) Engaged with a broad spectrum of
E
stakeholders
I N
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Project Planning
- Developed a comprehensive
enhancement plan with key milestones
and expected outcomes.
- Mapped out interdependencies
between different project tasks to
create an efficient flow of activities
- Strategically allocated resources
- Identified potential risks and
established mitigation strategies to
ensure smooth project progression.
M
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Project Execution
- Facilitated cross-functional collaboration
to translate user requirements into feature
enhancements and new functionality.
- Drove the project forward with a handson approach, ensuring that all team
members adhered to the project schedule
and quality standards.
- Managed regular progress meetings,
applying agile practices to iteratively
refine the platform.
- Implemented rigorous testing and
quality assurance practices to guarantee a
high-quality user experience upon
N E
release.
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Key Achievements
- 40% increase in user adoption rates.
- 15% reduction in user-reported issues
- 30% Overall customer satisfaction.
- 46% reduction in drop-off rates.
- Generated substantial financial gains
totaling over 3.3 billion naira for the fiscal
year.
I F E O M A
F I N E
U K P A B I
F E A T U R E D
P R O J E C T
C A S E
S T U D Y
Ready to get
started with
your PROJECT?
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