Ifeoma Ezeiruaku

Profile Ifeoma Ezeiruaku CLIENT SERVICE & SALES MANAGER Details Asaba Nigeria Experienced and effective Client Service and Sales Manager adept in all aspects of business management including digital marketing. With a proven track record of exceeding goals, increasing sales volume and company presence. Results driven individual with a niche for increasing revenue streams and developing long lasting and effective client relationships. Bringing forth the ability to develop and implement winning business plans that lead to increased sales. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Employment History - Remote Outbound Call Agent, Sterling Bank Plc - FEBRUARY 2021 — DECEMBER 2021 Links Linkedln Skills Digital Marketing Content Marketing Adaptability Multitasking Customer Service • Maintained up to date knowledge of products and services. • Cold calling customer and responded to queries about services, product malfunctions, promotions, and billing. • Worked to address all customer concerns in a timely and effective manner. • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. • Continually worked to enhance contact center's reputation by providing quality and timely service. Achievements • Provided customers with top of the line service by working on an "on call" basis for emergencies and repairs. • Developed successful tactics to sell products and services to customers. • Maintained call center database by collecting and recording information on Microsoft CRM Branch Customer Service Representative, Sterling Bank Plc Microsoft Dynamics CRM Business Development Social Media Marketing Languages English Hobbies Watching Series, Reading Books, Travelling J U LY 2 0 1 7 — F E B R U A R Y 2 0 2 1 • Greeted customers with enthusiasm, delightful and helpful attitude. • Provided clients and potential clients with up to date information about the bank products and promotional offerings. • Responded to clients complaints in a professional and effective way. • Assisted in on-boarding clients on the banks mobile application and also solve queries. Achievements • Provided superiors with work logs, demonstrating accountability • Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work. • Helped to increase customer return rates by providing excellent customer service at all times. • Brought forth excellent customer service skills and a commitment to customer satisfaction. • Effectively sold the bank's product and sign up on new accounts to walk-in customers. Remote Outbound Sales Agent, E.Z.E Sales and Marketing J U LY 2 0 1 6 — A U G U S T 2 0 1 7 • Made 100 cold calls each day to potential and existing clients. • Respond to inquiries and complaints and assisted in resolving or redirecting it to the right department and also do a follow up. • Achieving targets and assisting team members to reach their own target. Education Bsc. Mass Communication, Madonna University, Okija, Anambra State O C T O B E R 2 0 0 7 — J U LY 2 0 1 1 High School Certificate, Standard International College S E P T E M B E R 2 0 0 1 — M AY 2 0 0 7 Internships Front Desk Assistant, NYSC, Mallam Sidi, Gombe State MARCH 2012 — FEBRUARY 2013 I assisted by scheduling and confirming appointments, meetings and events. Receiving and welcoming visitors in friendly and professional manner, also assisting with inquiries. Business Development (Remote), GAOtek Inc AUGUST 2022 Currently Researching, pursuing leads and moving them through the sales cycle. Twitter Social Media Manager, Oigetit Nigeria AUGUST 2022 • Generated invigorating social media content and creating compelling social media graphics that supported the company mission to increase viewership, engagement and followers. Courses Fundamentals of Digital Marketing & Introduction to Wordpress Website Design, Digital Marketing Institute JANUARY 2022 — MARCH 2022 Graphic Design, Alison Online Education APRIL 2022 — APRIL 2022 Diploma in Customer Service (Revised 2017), Alison Online Education FEBRUARY 2019 — FEBRUARY 2019 Introduction to Time Management, Alison Online Education JANUARY 2019 — JANUARY 2019 Diploma Digital Marketing, Shaw Academy JANUARY 2018 — MARCH 2018 Awards Epic Service Delivery , Sterling Bank Plc 2021 Service Heroes, Sterling Bank Plc 2019