Ifeoma Chiadikobor

IFEOMA CHIADIKOBOR Customer Service Representative-| - | https://www.linkedin.com/in/ifeomachiadikobor-7778b9a5 Objective Highly experienced and reliable Administrative Assistant and Customer Service Representative with over 5 years of proven expertise in fast-paced corporate environments. Adept at delivering exceptional customer service, safeguarding confidentiality, and efficiently managing multiple projects. Possesses strong organizational and time management skills and is proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Core Competencies * Customer Service Excellence * Administrative Support * CRM Software Proficiency * Data Entry & Record Maintenance * Communication & Interpersonal Skills * Appointment Scheduling & Calendar Management * Problem Solving & Decision Making * Multi-tasking & Prioritization * Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Professional Experience Customer Service Representative | Ganado Farms | August 2021 – September 2024 * Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. * Streamlined call center operations, improving efficiency and reducing customer wait times. * Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. * Assisted customers in navigating the company website and placing online orders, improving user experience. * Maintained detailed records of customer interactions, ensuring timely follow-ups and effective resolution. Administrative Assistant | Timorla Global Limited | January 2016 – January 2021 * Boosted office efficiency by optimizing administrative processes and implementing organizational systems. * Provided executive support by scheduling meetings, coordinating travel arrangements, and preparing crucial documents. * Improved team productivity by managing communication channels and ensuring timely responses to inquiries. * Ensured accurate record-keeping through diligent data entry and database management. * Facilitated team collaboration by organizing meetings, maintaining meeting minutes, and tracking project milestones. Certifications • Customer Service and Telephone Etiquette – Alison (January 2023) Technical Skills * Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) * CRM Tools and Software * Data Entry Systems * Scheduling and Calendar Tools