I am a Customer Support and IT Support professional with over five years of experience helping businesses deliver seamless customer experiences and smooth internal operations. My focus is on creating support systems that are not only efficient but also empathetic, ensuring that every customer interaction builds trust, loyalty, and satisfaction.
Throughout my career, I have worked with leading customer support platforms such as Zendesk, Gorgias, Freshdesk, and HubSpot. These tools have allowed me to manage tickets across multiple channels, automate repetitive tasks, and track performance metrics like CSAT and resolution times. I’ve learned that great customer support is more than just solving problems, it’s about reducing friction, making customers feel heard, and turning challenges into opportunities for growth.
In addition to direct customer service, I’ve also managed operations using tools like Monday.com and Asana. I designed workflows that connected Sales, Order Processing, Logistics, and Finance, using automations to reduce manual handoffs and delays. By implementing these systems, I improved efficiency, minimized errors, and provided management with real-time visibility into project status. This experience taught me the importance of collaboration and communication between teams in delivering consistent results.
My key strengths include customer satisfaction and retention, refund reduction, workflow optimization, and process improvement. I bring a balance of technical expertise and strong communication skills, which allows me to act as the bridge between technology and people. Whether I’m troubleshooting technical issues, responding to support tickets, or training users on new tools, I aim to make technology simple, accessible, and stress-free.
What sets me apart is my people-first approach. I believe every ticket, every call, and every chat is an opportunity to create a positive impression. I thrive in environments where I can combine empathy with problem-solving, ensuring that customers not only receive answers but also feel valued.
Looking ahead, I am excited to continue supporting businesses in building scalable, customer-focused systems. My goal is to contribute to organizations where customer experience is a priority, technology is used to drive efficiency, and every interaction counts.