Ifeoluwa Livingstone

Ifeoluwa Livingstone

$15/hr
Customer service Representative, Business Development.
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Abuja, Federal Capital Territory, Nigeria
Experience:
7 years
-- IFEOLUWA E. LIVINGSTONE SUMMARY Highly organized and detail-oriented Administrative and Executive Assistant with extensive experience supporting senior executives. Skilled in managing administrative tasks, coordinating travel bookings, processing visas, and ensuring seamless support. Proven ability to enhance operational efficiency while maintaining strong partnerships. Adept at handling confidential information, streamlining workflows, and providing exceptional customer service to maintain client satisfaction and business growth. CORE COMPETENCIES • • • • • • Executive-level administrative support Proficiency in Microsoft and Enterprise Resource Systems. Visa application processing and documentation Client communication and customer service Calendar and schedule coordination Confidentiality and attention to detail PROFESSIONAL EXECUTIVE SECRETARY, MAYBEACH TECH - 2023 EXPERIENCE • Facilitated seamless booking of international and domestic travel tickets, ensuring accuracy and timely delivery. • Coordinated and processed visa applications, ensuring compliance with immigration regulations and maintaining a 98% approval rate. • Led internal communication initiatives to ensure efficient information flow between departments and external partners. • Improved operational efficiency by implementing streamlined administrative workflows, reducing processing time by 25%. • Managed the full recruitment lifecycle, from sourcing and screening to onboarding, successfully filling 10 open positions within tight deadlines. • Implemented a performance management system, providing regular feedback and development opportunities to employees. • Managed all executive administrative tasks, including complex calendar management, travel arrangements, and confidential correspondence. • Prepared detailed reports, presentations, and meeting agendas for executive leadership. EXECUTIVE ASSISTANT, TWIZZEL EDUCATION CONSULT LTD (2019 – 2022) • • • • • • Provided comprehensive administrative support to senior executives, managing complex calendars, coordinating meetings, and handling sensitive information. Assisted in processing student applications, ensuring accuracy in documentation and timely submission to relevant educational institutions and immigration authorities. Communicated with prospective students, providing detailed information on study programs, visa requirements, and timelines. Coordinated travel arrangements, including flights, accommodations, and visa appointments for clients and executives. Maintained organized records of client information, ensuring compliance with data protection and confidentiality policies. Prepared reports, presentations, and correspondence, supporting decision-making and client engagement. • Improved administrative processes, reducing turnaround times for student applications by 20%. ADMINISTRATIVE ASSISTANT, INDUSTRIAL AND GENERAL INSURANCE, ABUJA (2016 – 2018) • • • • EDUCATION Supported daily administrative tasks, including scheduling meetings, handling correspondence, and managing office supplies. Assisted with insurance documentation, client communications, and filing processes. Coordinated internal and external meetings, prepared agendas, and recorded meeting minutes. Ensured accurate data entry and maintained client records for regulatory compliance and audits. MCKINSEY FORWARD PROGRAM McKinsey & Company (Nov 2023) DATA ANALYSIS with MICROSOFT EXCEL AQ Skill Certification (Dec 2021) CUSTOMER RELATIONSHIP MANAGEMENT PROFESSIONAL (CRMP) Cutting Edge Professional Certification (Feb 2021) B.SC. STATISTICS Ahmadu Bello University – Zaria Page 2 (2016)
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