IFEOLUWA GIDEON FALODE
PROFESSIONAL SUMMARY:
I’m an enthusiastic and reliable virtual assistant specialist, salesperson and cashier with 3 years
of experience where I have been able to provide solution to customers issues, A skilled virtual
assistant with extensive experience in customer support and value creation across various
industries. Adept at utilizing tools like HubSpot, Apollo, and Lemlist, I excel in managing client
relations, streamlining workflows, and driving business growth. Committed to continuous
learning, I consistently enhance my skills to deliver top-notch virtual assistance and customer
service solutions.
CORE COMPETENCES AND SKILLS:
Customer Support Tools:
• HubSpot: CRM management, ticketing,
contact management.
• Zendesk: Customer support ticketing, live
chat, and help desk solutions.
Virtual Assistance Platforms:
• Apollo:
Contact
generation,
lead
enrichment.
• Lemlist: Email outreach, automated
campaigns, and personalization.
Communication & Productivity Tools:
• Slack: Team communication, collaboration.
• Trello/Asana: Project management, task
tracking.
Google Workspace/Microsoft 365: Document
creation, email, calendar management
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Communication:
Clear
and
effective
communication, both written and verbal, is
essential for interacting with clients and team
members.
Problem-Solving: The ability to quickly identify
issues and find effective solutions is crucial.
Time Management: Prioritizing tasks and
managing time efficiently ensures productivity and
meeting deadlines.
Adaptability: Being flexible and open to change
helps in navigating new tools and shifting priorities.
Empathy: Understanding and relating to clients’
needs builds strong relationships and trust.
Attention to Detail: Ensuring accuracy in all tasks,
from scheduling to communication, is key.
Collaboration: Working effectively with teams and
clients to achieve common goals.
WORK/PROFFESIONAL EXPERIENCE
CUSTOMER SUPPORT SPECIALIST
CAREERCRAFTERS ACADEMY ABUJA
0CTOBER 2025 TILL DATE
Key Responsibilities
Calendar & Schedule Management: Assisted customers in organizing and managing their
calendars efficiently, ensuring optimal time allocation, clear task prioritization, and reduced
scheduling errors. Designed well-structured itineraries tailored to clients’ needs, enabling smooth
daily operations and improved productivity.
Task Coordination & Resource Management: Supported clients in managing their tasks and
resources effectively by implementing organized systems that enhanced workflow and minimized
time wastage. Ensured all activities were properly tracked, updated, and completed within
deadlines.
Bookings & Reservations Support: Handled customer bookings and reservations accurately and
promptly, ensuring seamless communication and a stress-free experience for clients. Maintained
up-to-date records and provided timely reminders and confirmations to avoid missed
appointments or overlaps.
Customer Service Excellence: Delivered exceptional customer support by responding
professionally to inquiries, resolving issues quickly, and maintaining a positive client experience.
Ensured every interaction was handled with clarity, empathy, and attention to detail.
DEDA HOSPITAL PLC ABUJA
Cashier
Customer Service
HMO Billing
OCTOBER 2023 – OCTOBER 2025
ERRAND ME LOGISTICS INTERNATIONAL
SEPTEMBER 2022 – JANUARY 2023
FULL TIME HEAD CASHIER,
Responding to clients' chats, emails and calls warmly, Attending customers' deliveries online.
Balancing the daily account and sending daily reports to the director, Supervising the conducts of
riders.
Accurately record all daily transactions, Communicated customer concerns and requests to
management. Performing other administrative tasks.
PRUDENTIAL ZENITH LIFE INSURANCE PLC
SEPTEMBER 2019 - JULY 2022
FULL TIME FINANCIAL SALES EXECUTIVE
Assisted clients in selecting financial products, Proposed solutions to address clients’ financial
issues, helped clients with the paperwork, maintaining customer relationships and sold the
company's product to customers and processing of claims.
