Ifeoluwa Akintola

IFEOLUWA AKINTOLA CONTACT PROFILE - Skilled team player with background in Technology environments. Works well independently to handle assignments and always ready to go beyond basic assignments. Quick learner with good computer abilities -Abuja, FCT SKILLS EXPERIENCE Social and New IT Officer/Customer Service Manager Media TICKIT • Task Prioritization 2024-04-Present • Organization and • Time Management • • Data Analysis • INTERESTS • Community development • Volunteering • Traveling and experiencing new environments • Content Creation • Social Networking • Karaoke • Dance • • • Monitored customer feedback and implementing improvements based on analysis of customer satisfaction metrics. Handled escalated customer complaints and issues that cannot be resolved by frontline staff. Built and maintained positive relationships with key customers and clients. Implemented and maintained quality control processes throughout the production or service delivery lifecycle. Identified areas for process improvement and implement corrective actions and conducted root cause analysis and implement preventive measures to minimize quality issues. EDUCATION Covenant University Ota, Ogun state BSC. Computer Science Executive Assistant Messenger.Ng- • Manage CEOs' calendar, including schedules • Prioritize and Coordinate appointments, meetings, conferences, and travel arrangements including flight bookings and hotel accommodations CERTIFICATIONS • • including room bookings, technology setup, and 2023-07 Data Analysis catering when necessary • personal • • Draft, edit, and proofread correspondence, reports, presentations, and other documents as required Leadership Development and Manage incoming communications, including phone calls, emails, and prioritize them accordingly performance Certified 2018-08 Diploma in Follow up on action items and ensure timely completion of tasks resulting from meetings Decision making and • Facilitate communication between the Project Management internal/external team, maintaining a high level of Professionals (required professionalism and confidentiality educational hours • Arrange and coordinate logistics for meetings, & CSS 3) Level- • Prepare meeting agendas, take minutes, and distribute relevant materials 2024-05 Frontend Fundamentals (HTML 5 • • • Maintain and update confidential files, records, and attained) databases, ensuring accurate and secure 2018-08 Customer documentation service relationship • Compile data, create reports, and prepare presentations as needed. management certified • • 2018-08 Skilled Edge EA and Freight/Compliance Manager Consulting Health and Turbham Limited Safety Certified - 2018-08 Skilled Edge • Training and supporting new employees Consulting Human • Prepared and provided customers and overseas offices with rate quotations Resource Management • Identified and implemented cost-effective distribution strategies for obtaining, storing and Certified transporting materials • Facilitate communication between the internal/external team, maintaining a high level of professionalism and confidentiality • Maintain and update confidential files, records, and databases, ensuring accurate and secure documentation • Compile data, create reports, and prepare presentations as needed • Tracked goods en route and worked with dispatchers and drivers to expedite orders • Coordinated supplier contracts, negotiating agreements and monitoring performance Program Officer Wadi Ben-Hirki Foundation 2019-01-Present • Oversaw integration of upcoming plans into daily business operations • Resolved or escalated business problems to keep operations moving smoothly • Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks • Produced weekly reports outlining operational successes and gaps for use of the senior management team. System/Client Connections Administrator National Hospital- • Orientation and tutorial to various age distributions of staff on operating systems • Software and Hardware Operations management; hardware and software management for new and existing staff as well as running tutorial sessions on how to better manage routine work • Help desk, troubleshooting and upgrading with general technical support • Hardware configuration and assembly for efficiency and easy flow of communication.