Ifenna Onyeme

I’m a results-driven Sales Development and Customer Success professional with proven experience helping startups, agencies, and SaaS companies grow their revenue through lead generation, prospecting, and customer retention strategies. Over the years, I’ve built a strong reputation for combining a sales mindset with customer-centric execution—always keeping the focus on delivering measurable impact.

I started my career working with Grit & Kings, an EdTech platform, where I qualified and nurtured student leads to join their classes. Through personalized outreach, structured follow-ups, and effective communication, I consistently converted leads into paying customers, boosting enrollment rates and improving customer engagement.

Later, I transitioned into the digital marketing and entertainment space, working with agencies like Gladius Music and a TikTok Marketing Agency. In these roles, I generated qualified B2B leads, booked appointments, and performed cold calls that directly contributed to new client acquisition. By carefully targeting decision-makers and tailoring my pitches, I consistently exceeded outreach targets and helped my teams grow their client bases significantly.

Beyond sales development, I have hands-on experience in Customer Success. I’ve supported SaaS and service-based businesses by ensuring seamless onboarding, handling customer inquiries, and driving retention through proactive support. My freelance experience also allowed me to work across multiple CRMs and automation tools (HubSpot, Monday.com, ClickUp, Trello, Intercom, Freshdesk, Slack, Google Workspace, Zapier, and Dubsado), making me highly adaptable to different client systems.

Some highlights of my work include:

Successfully generating 100+ qualified leads per month for a TikTok marketing agency through cold calls, LinkedIn outreach, and email campaigns.

Boosting enrollment for Grit & Kings’ EdTech platform by 40%, directly contributing to business growth.

Supporting SaaS businesses with 95%+ customer satisfaction scores, while managing ticket volumes and maintaining first-contact resolution.

Consistently ranking in the top 20–25% of performers in my freelance customer support and SaaS roles.

What makes me stand out is my ability to operate at the intersection of sales and customer success. I’m not just focused on short-term wins—I aim to build long-term relationships, ensure customers see value in the product, and unlock opportunities for growth.

If you’re looking for someone who can generate pipeline, close deals, and keep your customers happy after the sale, I’d be excited to bring that blend of skills to your team. Whether it’s cold calling, outbound prospecting, SaaS sales, or customer onboarding, I approach every task with professionalism, attention to detail, and a drive to exceed expectations.

Let’s connect—I’m ready to help your business grow.