Ifekwe Ifekwe Kalu

IFEKWE KALU Location: Astana, Kazakhstan | Email:-| Phone: -| LinkedIn: www.linkedin.com/in/ifekwekalu PROFESSIONAL SUMMARY Results-driven Virtual Assistant specializing in CRM management, workflow automation, customer support, lead generation, and administrative tasks. With expertise in tools like Airtable, Zapier, HubSpot, Trello, Monday.com, and Intercom, I help businesses streamline operations, automate workflows, and enhance customer experience. PROFESSIONAL EXPERIENCE Lead generation Expert Mould King | January 2025 – March 2025 | United States • • • • • Generated 75% increase in qualified leads through strategic cold outreach via email and social media. Utilized CRM tools (HubSpot, Go high-level) to track and manage leads, improving follow-up efficiency by 60%. Achieved a 90% response rate from potential clients by crafting personalized and engaging outreach messages. Researched and identified high-potential market segments, increasing lead quality by 65%. Maintained an organized lead database and provided weekly performance reports, leading to an 80% improvement in conversion rates. Virtual Assistant Kay’s career Limited| June 2024 – November 2024 | Kazakhstan • • • • • • Data Accuracy: Maintained and organized company records with precision. Email Response Rate: Efficiently handled inquiries and ensured timely communication. Meeting Efficiency: Scheduled and coordinated virtual meetings with timely follow-ups. Calendar & Task Management: Organized daily schedules, set up reminders, and improved workflow efficiency. Document Preparation & Organization: Created and formatted reports, presentations, and spreadsheets to support business operations. Customer Support: Assisted clients and customers with inquiries, ensuring a smooth and professional communication experience. Administrative Assistant Icren Service Limited| March2023 – November 2023 | Nigeria • • • • • Data Management & Accuracy: Maintained and updated employee records with 98% data accuracy using Airtable and Google Sheets. Research & Data Collection: Conducted company research using Apollo.io and HubSpot, improving research turnaround by 80%. Data Visualization & Reporting: Designed charts and reports using Google Sheets and Airtable, leading to 75% improved decision-making. Workflow Automation: Streamlined data entry and reporting processes using Zapier and Make.com (Integromat) to reduce manual tasks. Email & Calendar Management: Organized schedules, set up meetings, and managed correspondence using Google Workspace and Outlook. Health Administrative Assistant Primary health center Ph | March2022 – November 2023 | Nigeria • Recorded and managed patient details and medical histories, ensuring accurate and up-to-date documentation. • Monitored and documented patients' vital signs, contributing to early detection of health issues. • Maintained and updated patient records in compliance with health data confidentiality regulations. • Provided administrative support, including scheduling appointments and communicating with patients and staff. EDUCATION Bachelor degree Medical Engineering East Kazakhstan Technical University| September2022 – June 2025 | Kazakhstan Diploma in Public Health Rivers-State College of health | September2018 – November 2021 | Nigeria CERTIFICATIONS • • • • Data Entry Certification -Udemy 2021 Web Scraping Training - Udemy 2024 Google Meet Management Certification -Udemy 2025 C++ programming- Udemy 2025 SKILLS Monday.com Clickup, Asana Trello Airtable Notion Zapier Make.com Intercom Hubspot