Ifediorah Ifunanya Sonia

Hi there,

I’m Ifunanya, a dedicated Customer Support Specialist with a passion for creating calm, positive experiences for customers.

I have hands-on experience supporting eCommerce and DTC brands, handling emails, chats, refunds, and returns with care and efficiency. I’m comfortable using tools like Shopify, Zendesk, WillDesk, Gmail, Trello, Google Sheets, and 3PL dashboards, and I quickly adapt to new systems or workflows.

From resolving an issue, coordinating with a warehouse, to helping a frustrated customer feel heard, I approach every interaction with empathy, patience, and professionalism.

I’ve worked with international teams and love being part of the “behind-the-scenes” operations that keep things running smoothly. My focus is always on clear communication, timely responses, and making sure every customer walks away satisfied.

If you’re looking for someone calm, reliable, and detail-oriented to support your customers and help streamline your operations, I’d love to connect!