Ifechukwu Ukatu

UKATU IFECHUKWU EDITH Telephone: - | Email:-Date| of Birth: 8th Febuary, 1995 Address: No. 5 Fresia Close, Good Home estate Oke Ira ,Ajah, Lagos. PROFILE SUMMARY To exhibit excellence in any reputable Organization I find myself. Capitalize my technical skills and abilities by seeking ways of contributing towards the growth of the Organization. Eager to be challenged in any work environment as this will enable me build on the skillsets, I have gained throughout my experience in the Soil sector. EDUCATION B. AGRIC IN SOIL SCIENCE AND LAND MANAGEMENT (FIRST CLASS HONORS) University of Benin, Edo State. 2012 – 2017 HIGH SCHOOL EDUCATION (WASSCE) Loretto Special Science School , Anambra State. 2010 – 2012 3A’s, 5B’s, 1C’s EXPERIENCE CUSTOMER SERVICE OFFICER Eko Electricity Marina, Lagos August 2018 - till date Job Responsibilities • Minimize the complaint rate by resolving customer issues within turnaround time. • Responsible for cross selling of electricity token to customers. • To achieve and maintain the monthly cross selling target and cash drive generation. • Responsible for retaining customers and in turn convert them to Key Customers. • Meet service standards set for the customer services area by taking ownership of customer problems and providing them with final resolution. • Educate customers on products and services. Log in customers complaints on WFM. • Receive, respond and resolve Customers complaints. • Communicate to customers once any anomaly is detected in their account and follow up customers complaints with calls and mails. • Analyze Customers satisfaction monthly and give report on how to improve services rendered to customers. EDUCATION FACILITATOR Freelance November 2017 – July 2018 Job Responsibilities • Develop and issue educational content including notes, tests and assignment plan and implement educational activities and events. • Deliver personalized instruction to each student by encouraging interactive learning. August 2017– July 2018 ASSISTANT PROCESS SUPERVISOR Intafact Breweries, Onitsha Anambra State Job Responsibilities • Assist in running of programs for brewery Plant. • Ensure constant temperature for the yeast growth • Moderate the level of alcohol produced from each plant. • Monitor alcohol production. IT INTERN Songhai Farms, Amukpe, Delta State October 2015 – April 2016 Job Responsibilities • • • • Carry out soil surveys and interpret results. Assist in mapping out soils for classification purposes. Analyze soils in the Laboratory and corresponding data analysis. Assist in remediation of flooded soils. Carry out Land Capability and Suitability Study. SKILLS • • • • • • Effective communication and inter-personal skills. Good Listening skills. Excellent Leadership skills. Advanced in Chinese(Mandarin) Language. Advanced in Microsoft word, Excel, Corel Draw and Power Point. Advanced in Graphics Design. Good verbal and written skills. Soil Analysis and Interpretation. Remote Sensing and Photogrammetry. REFERENCES References are available on request.