Ifebuche Austin Amadi

IFEBUCHE AUSTIN AMADI Port Harcourt Nigeria LinkedIn - –- Executive Virtual Assistant ||Customer service and Customer support||Business Management ||Live Chat Support || Lead Generation and Cold Calling|| Sales and Marketing ||Email management ||Appointment scheduling PROFESSIONAL SUMMARY Results-oriented Executive Virtual Assistant with experience in customer service, customer support, business management, lead generation, cold calling, marketing, email management, live chat support, and appointment scheduling. Good in managing contracts, building customer trust, and achieving sales targets. Skilled in utilizing a variety of tools and techniques to provide exceptional support, improve client satisfaction, and drive business growth. Good at coordinating complex schedules, handling high volumes of communication, and delivering detailed reports. RELEVANT SKILLS  Customer Service Excellence: Consistently delivers outstanding customer service, ensuring client satisfaction and retention.  Customer Support: Good in providing real time assistance and troubleshooting to resolve customer issues. Data Entry and Order Processing: Efficiently handles data entry tasks and processes orders for multiple clients with accuracy. Contract Management: Effectively manages contracts to meet customer expectations and achieve a 40% increase in satisfaction. Sales and Upselling: Successfully builds back customer trust and increases engagement, achieving a 30% to 60% upsell rate. Lead Generation and Cold Calling: Proficient in identifying and qualifying potential leads through various channels, including cold calling, improving the sales pipeline. Appointment Scheduling: Excellent in managing and coordinating Appointments. Marketing: Good in developing and executing marketing strategies to drive brand awareness and generate leads. Report Quality and Timeliness: Recognized for producing high-quality and timely reports with attention to detail. Communication and Coordination: Coordinates outgoing and incoming client calls, providing necessary support while tracking client needs and activities.         Work Experience Customer Support Specialist Digital Witch Support Community April 2022 – June 2024        Provided exceptional customer support to clients through various channels, including phone, email, and live chat. Resolved customer inquiries, complaints, and issues promptly and effectively, maintaining a high level of customer satisfaction. Handled a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics. Developed strong product knowledge to accurately assist customers with inquiries and provide appropriate solutions. Collaborated with functional teams to escalate and resolve complex customer issues. Utilized CRM software to document customer interactions, track issues, and ensure follow-up. Contributed to improving customer service processes, resulting in a 20% reduction in response time. Executive Virtual Assistant ELOSON ENTERPRISE February 2016 – March 2022      Managed client contracts, achieving a 40% increase in customer satisfaction. Successfully upsold services, increasing customer engagement from 30% to 60%. Provided outstanding customer service, data entry, and order processing for multiple clients. Consistently recognized for the quality and timeliness of reports, attention to detail, and a good customer service delivery. Coordinated outgoing and incoming client calls, providing office, technical, and other support to meet client needs and ensure satisfaction for client retention. EDUCATION Higher National Diploma OSISATECH –Enugu State TRAINING AND CERTIFICATIONS On Demand IT Skills Training TOOLS AND TECHNOLOGIES Communication Tools: Zoom, Slack, Microsoft Teams. Project Management: Trello, Asana, Click Up, Monday.com. CRM Systems: Sales force, Hub Spot, Zendesk, and Intercom. Office Suites: Google Workspace, Microsoft Office. Data Management: Excel, Google Sheets. Appointment Scheduling: Calendly, Pick Time, Acuity. Virtual Property Management; AirBNB, Priceline, Zillow, Yelp, Booking.com.