ONYEBUEKE IFEANYI EMMANUEL
Virtual Assistant / Customer Service Officer
Phone no: -
Email:-Location: Enugu State, Nigeria
PROFESSIONAL PROFILE
Virtual Assistant and Customer Service professional with extensive experience in financial advisory,
administrative support, and program development. Adept at managing client relationships, optimizing
office operations, and ensuring strict regulatory compliance. Proven ability to enhance operational
efficiency and client satisfaction through strategic problem-solving and effective multi-channel
communication. Experienced in conducting comprehensive consultations to assess client needs and
providing tailored solutions. Committed to delivering top-tier support, maintaining the highest standards
of professionalism, and driving operational excellence.
CORE SKILLS
▪Client Management ▪Customer Service
▪Front Office Administration ▪Administrative Support
▪Financial Consultation ▪Investment Advisory ▪Portfolio Management ▪Regulatory Compliance
▪Program Development ▪Stakeholder Coordination ▪Data Analysis and Reporting ▪Public Outreach
and Communication ▪Data Analysis ▪Conflict Resolution ▪Detail Oriented ▪Time Management
▪Microsoft Office Suite ▪Teamwork ▪Problem Solving ▪Interpersonal Skills ▪Virtual Support
▪CRM Tools: Salesforce, HubSpot, Zoho, Microsoft Dynamics 365, Freshworks, Pipedrive ▪Google
Work Space
▪Organizational Skills
▪Appointment Scheduliung
▪Record-keeping
▪Documentation ▪Email & Phone support ▪Social Media Management
CAREER SUMMARY
2023 – Present
Financial Advisor
HEIRS LIFE ASSURANCE
Key Responsibilities:
Orchestrate exhaustive consultations with clients to assess financial goals, risk tolerance, and
investment preferences.
Advice clients on a range of insurance and investment products, achieve at least a 20% sales
increase, and close deals valued in millions.
Monitor and manage client portfolios, provide regular updates, and adjust as needed to ensure
alignment with clients’ financial objectives and market conditions.
Ensure adherence to industry regulations and company policies by maintaining accurate records,
completing necessary documentation, and conducting regular audits of client files.
2020 – 2023
Technical Assistant to the Governor on Scholarship and Loans
ENUGU STATE GOVERNOR
Key Responsibilities:
Developed and implemented scholarship and loan programs, increasing access to education and
financial aid for over 5,000 students annually.
Coordinated with educational institutions, financial bodies, and government agencies to
streamline processes, enhance program efficiency, and ensure compliance with regulatory
requirements.
Analyzed data on scholarship and loan disbursements, prepared detailed reports for the governor,
and provided actionable insights to improve program effectiveness and transparency.
Conducted public outreach campaigns, organized informational sessions, and communicated with
applicants to ensure awareness and understanding of available scholarships and loans.
KEY ACHIEVEMENTS
Enhanced Technical Support Services: Elevated IT support services by implementing proactive
troubleshooting strategies that decrease downtime and improve system reliability.
Streamlined Administrative Processes: Optimized administrative workflows through efficient
scheduling, email management, and task prioritization, improving team productivity.
Client Relationship Management: Fostered strong client relationships by providing personalized
virtual assistance, which resulted in a 15% increase in client satisfaction and retention rates.
Excellent Customer Communication: Utilized multi-channel communication strategy to
incorporate social media, live chat, and email support to increase customer engagement and
reduce response times.
EDUCATION AND CERTIFICATIONS
2024
IT Support Skills
Digital Witch Academy
2024
Virtual Assistance
Dexa
2024
Coursera
IT Support
Program Management
2005
Bachelor's Degree in Applied Microbiology
Nnamdi Azikiwe University, Awka – Anambra
REFERENCES
Available on request
