Ifeanyi Ofoka Chimuanya

: LinkedIn EDUCATION ​ . Chukwuemeka Odumegwu Ojukwu University​ Bachelor of Science:-​ Course: Major in Biochemistry VeeCrowns Tech Academy- 2025 Courses Taken: Email Management, Data Entry, Customer Service, Microsoft Office Suite, Google Workspace, Soft Skills, Task Prioritization. PROFESSIONAL SUMMARY ​ Virtual Support Specialist with a focus on building efficient systems, simplifying operations, and supporting decision-makers with precision and discretion. Experienced in managing time-sensitive tasks, curating organized information flows, and creating space for leaders to focus on growth. Driven by reliability, clarity, and a commitment to making complex work feel effortless. WORK EXPERIENCE​ Virtual Assistant​ Aquila Homes – Remote​ February 2025 – Present ●​ Coordinate internal meetings and manage project timelines. ●​ Oversee the executive calendar, schedule client consultations, and send reminders to ensure workflow efficiency. ●​ Conduct competitor research and compile findings into organized, actionable reports for strategic planning. ●​ Provide responsive client support via email and chat, ensuring prompt, professional communication. Key Achievements: ●​ Reduced scheduling conflicts through proactive calendar and reminder system optimization. ●​ Boosted client satisfaction with a 24-hour average email response time, improving follow-up consistency.​ Customer Service Representative​ Clarion Web Solutions – Remote​ July 2023 – January 2024 ●​ Responded to customer inquiries via email and live chat, resolving service issues across three digital products. ●​ Maintained client records, processed service requests, and collaborated with the tech team to escalate complex issues. ●​ Created and maintained a knowledge base to streamline responses. Key Achievements: ●​ Maintained a high customer satisfaction score over six months through effective communication. ●​ Reduced response time by 40% by optimizing ticket categorization and internal escalation procedures.​ Social Media & Admin Assistant​ The Willow Academy – Remote​ March 2022 – October 2022 ●​ Managed the organization’s Facebook page, scheduled weekly posts, and responded to inquiries via comments and DMs. ●​ Designed basic graphics using Canva and monitored engagement insights to improve content strategy. Key Achievements: ●​ Increased Facebook engagement by 60% in three months by introducing themed weekly content. ●​ Streamlined the onboarding process, reducing administrative errors by 30% through an improved checklist system. SKILLS​ ●​ Administrative Support: Experienced in calendar/email management, document handling, and executive assistance. ●​ Communication: Clear, professional communicator with experience in client support, reporting, and cross-team collaboration. ●​ Tech-Savvy: Proficient in Google Workspace, Microsoft Office, CRM tools, and task management platforms like Trello and Asana. ●​ Content & Social Media: Skilled in writing engaging posts, managing accounts, and analyzing performance metrics. ●​ Problem-Solving: Adaptable and resourceful, with a solutions-first mindset in dynamic, fast-paced environments.