Ifeanyi Kingsly Ohaeri

Hi there! I’m Ohaeri, a Customer Service Representative with a passion for turning frowns into five-star reviews. With over 5 years of experience under my belt, I don’t just answer questions—I build trust, create memorable customer experiences, and make sure no concern goes unresolved.

💡 Whether I’m handling a tough ticket or cheering up a frustrated caller, my superpowers lie in active listening, clear communication, and a whole lot of empathy. I thrive in fast-paced environments where adaptability, multitasking, and a smile (yes, even over the phone!) go a long way.

🛠️ My Toolkit Includes:

• CRM Platforms: Zendesk, HubSpot, Freshdesk, Salesforce
• Helpdesk Systems & Ticketing Tools
• Live Chat & Messaging Tools: Intercom, LiveChat, Drift
• VoIP & Call Management: Aircall, RingCentral, Five9
• Email & Scheduling: Outlook, Gmail, Calendly
• Project Management: Trello, Asana, Slack, Microsoft Teams
• Knowledge Base Software: Notion, Helpjuice, Confluence
• Property Management: Appfolio, Rentvine, Propertywares, etc.

🌟 Key Skills & Traits:

• Bilingual Support (English + French)
• Conflict Resolution & De-escalation
• Time Management & Organizational Skills
• Strong Written & Verbal Communication
• Tech-Savvy & Quick Learner
• Adaptable, Patient, and Always Customer-First

When I’m not delighting customers, I’m probably sipping coffee, binge-reading self-improvement books, or learning a new tool to stay ahead in the customer support game. I believe every customer deserves a champion—and I’m here to be that person.

Let’s turn customer care into customer wow ✨