IFEANYI GLADYS AMARACHI
Nigeria |711 road, Festac town, Lagos,Nigeria | --|
Objective:
Dedicated and results-oriented Customer Success Representative with a proven track record of
delivering exceptional service and building strong client relationships. Seeking to leverage my
skills and commitment to excellence to contribute to a dynamic team and enhance the overall
customer experience.
WORK EXPERIENCE
Customer Success Representative, October 2020 - January 2024
Equilibrium Zone -Remote
● Provided prompt and courteous assistance to customers via phone, email, and live chat,
resolving inquiries and issues to their satisfaction.
● Demonstrated active listening and empathy to understand customer needs and concerns,
ensuring a personalized and positive interaction.
● Collaborated closely with cross-functional teams, including sales and product development,
to address customer feedback and enhance product offerings.
● Contributed to the development and improvement of internal processes and procedures to
streamline support operations and increase efficiency.
● Maintained detailed records of customer interactions and feedback, utilizing CRM software
to track and manage customer accounts effectively.
Customer Success Associate January 2018 - February 2020 Skystone Perfume – Remote
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Managed a portfolio of clients, serving as their primary point of contact and advocating for
their needs within the organization.
Conducted regular check-ins and reviews with clients to assess satisfaction levels, identify
opportunities for upselling or cross-selling, and address any concerns or issues.
Worked collaboratively with clients to develop and implement strategic plans to achieve their
business objectives using company products and services.
Provided training and support to clients to maximize their utilization of software platforms and
optimize their ROI.
Analyzed client data and usage metrics to identify trends and opportunities for improvement,
making recommendations to enhance the client experience and drive retention.
EDUCATION
Federal Polytechnic, Edo state, Nigeria
September 2017
Computer Science
Skills:
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Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Proficient in CRM software and Microsoft Office Suite
Ability to multitask and prioritize in a fast-paced environment
Proactive attitude and customer-focused mindset
References:
Available upon request.
