IFEACHO OBIAGELI MERCY-ADMINISTRATIVE VIRTUAL ASSISTANT AND CUSTOMER SUPPORT SPECIALIST
A seasoned Virtual Assistant with expertise in customer support. With a strong background in providing
exceptional customer service and managing administrative tasks, I bring efficiency, professionalism, and dedication
to every project. Proficient in tools like Zendesk, Google Workspace, and CRM systems, I excel in delivering topnotch support and ensuring client satisfaction. Let's work together to streamline your operations and elevate your
customer experience.
Skills
▪ Excellent Communication Skills
▪Problem-Solving Abilities
▪Conflict Resolution
▪Attention to Detail
▪Teamwork
▪Technical Proficiency
▪Time Management
▪Continuous Learning
▪Adaptability
WORK EXPERIENCE
Digital Witch Support Community
Customer Support Specialist
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2024
Provide Assistance: Respond to customer inquiries, concerns, and requests via various channels
such as phone, email, live chat, or social media.
Problem Resolution: Identify and resolve customer issues, complaints, or technical problems
efficiently and effectively, ensuring a positive resolution and customer satisfaction.
Product Knowledge: Possess in-depth knowledge of the company's services to provide accurate
information, troubleshoot problems, and offer guidance to customers.
Communication: Communicate with customers in a professional, empathetic, and courteous
manner, actively listening to their needs and concerns and providing clear and concise responses.
Documentation: Accurately document customer interactions, inquiries, and resolutions in a CRM
(Customer Relationship Management) system or other tracking tools for future reference and
analysis.
Follow-up: Follow up with customers to ensure that their issues have been resolved satisfactorily,
and provide any necessary additional assistance or information as needed.
PICK N WEAR BOUTIQUE
Manager
2015 - 2024
❖ Creative Direction: I provided artistic direction and guidance to the design team, overseeing the
development of new collections and ensuring they aligned with the brand's vision and aesthetic.
❖ Product Development: I collaborated with designers and production teams to bring new designs
to life, from conceptualization to final production, ensuring quality and timely delivery.
❖ Financial Management: I managed budgets, monitored expenses, and analyzed sales data to
make informed decisions that optimized profitability and efficiency.
❖ Inventory Control: I maintained inventory levels, monitored stock movements, and implemented
strategies to minimize excess inventory and reduce costs.
❖ Marketing and Promotion: I developed marketing strategies and campaigns to promote our
brand and collections, utilizing both traditional and digital channels to reach our target audience.
❖ Customer Relations: I fostered strong relationships with clients and customers, addressing their
needs and feedback to improve products and services and enhance customer satisfaction.
❖ Vendor and Supplier Management: I negotiated contracts and maintained relationships with
suppliers and vendors to ensure competitive pricing, quality materials, and reliable delivery
schedules.
❖ Market Research: I conducted market research and trend analysis to stay informed about
industry developments, consumer preferences, and competitor strategies, using insights to inform
our product and marketing strategies.
❖ Business Development: I explored new business opportunities, partnerships, and distribution
channels to expand our brand presence and revenue streams, driving the company's growth and
success in the competitive fashion industry.
LOUNGE MUNICH DURUMI ABUJA
Manager
2014 - 2015
❖ Financial Management: I managed budgets, monitored expenses, and implemented cost-saving
measures to optimize profitability.
❖ Customer Relations: I cultivated strong relationships with customers, addressing feedback and
concerns promptly to enhance satisfaction and loyalty.
❖ Marketing and Promotion: I developed marketing strategies, organized events, and
implemented promotional campaigns to attract customers and increase revenue.
❖ Compliance: I ensured compliance with health and safety regulations, alcohol licensing laws, and
other relevant industry standards.
❖ Quality Control: I upheld high standards of cleanliness, ambiance, and service quality,
conducting regular inspections and addressing any issues promptly.
❖ Vendor Management: I negotiated contracts with suppliers, monitored vendor performance, and
ensured timely delivery of goods and services.
❖ Strategic Planning: I developed long-term goals and strategies to drive business growth, adapt
to market trends, and maintain a competitive edge.
❖ Community Engagement: I engaged with the local community, participating in community
events and supporting charitable initiatives to enhance the company's reputation and goodwill.
DILIC DRY- CLEANING AND LAUNDRY SERVICE JABI, ABUJA
Account officer
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2011 - 2015
Managing Accounts: I maintained accurate records of financial transactions, including accounts
payable, accounts receivable, and general ledger entries.
Processing Payments: I processed payments to vendors, suppliers, and employees in a timely
manner, ensuring adherence to payment schedules and company policies.
Reconciling Accounts: I reconciled bank statements with internal records to identify and resolve
discrepancies, ensuring the accuracy of financial data.
Preparing Financial Reports: I prepared financial reports, such as balance sheets, income
statements, and cash flow statements, to provide insights into the financial health of the
organization.
Ensuring Compliance: I ensured compliance with relevant laws, regulations, and accounting
standards, such as GAAP (Generally Accepted Accounting Principles) or IFRS (International
Financial Reporting Standards).
Communicating with Stakeholders: I communicated financial information and updates to
stakeholders, including management, auditors, and regulatory authorities, to facilitate
transparency and accountability.
Collaborating with Departments: I collaborated with other departments, such as finance,
procurement, and human resources, to streamline processes, resolve issues, and achieve
organizational goals.
Continuous Improvement: I actively participated in professional development opportunities to
enhance my knowledge and skills in accounting principles, financial management, and industry
best practices.
CONSTITUENCY OFFICE OF SENATOR VICTOR OF NDOMA-EGBA, IKOM, CROSS RIVER STATE (NYSC)
Administrative Secretary
2009 - 2010
❖ Managing Correspondence: I handled incoming and outgoing communications, including
emails, phone calls, and mail, and ensured timely responses or distribution to appropriate parties.
❖ Scheduling Appointments: I maintained calendars for executives or office departments,
scheduling appointments, meetings, and events while coordinating with multiple parties to avoid
conflicts.
❖ Preparing Documents: I drafted and formatted memos, letters, reports, and presentations using
word processing and presentation software, ensuring accuracy and professionalism in all
communications.
❖ Maintaining Records: I organized and maintained filing systems, both physical and digital, to
ensure easy access to important documents and information, while also handling confidential
materials with discretion.
❖ Assisting with Meetings: I prepared meeting agendas, took minutes, and distributed meeting
materials, ensuring that all participants were well-informed and that meetings ran smoothly.
❖ Coordinating Travel Arrangements: I arranged travel accommodations, including flights, hotels,
and transportation, for executives or staff traveling for business purposes, ensuring a seamless
and comfortable experience.
❖ Providing Administrative Support: I provided general administrative support such as
photocopying, faxing, scanning, and ordering office supplies, ensuring that the office operations
ran efficiently.
❖ Managing Office Communication: I served as a liaison between departments, employees, and
external contacts, ensuring effective communication and collaboration across the organization.
❖ Handling Inquiries: I fielded inquiries from clients, vendors, or other external parties, providing
information or directing them to the appropriate personnel for assistance.
EDUCATION
❖ BACHELOR OF SCIENCE: ACCOUNTING
University of Benin, Benin - Edo State
❖ SENIOR SECONDARY SCHOOL CERTIFICATE: NECO
Federal government college ibillo - Edo State
CERTIFICATIONS
❖ VIRTUAL ASSISTANT & CUSTOMER SUPPORT SPECIALIST TRAINING
Digital Witch Support Community
