Ife O

Ife Oyenuga Support Engineer LANGUAGES D11 South Pointe Estate Lekki Lagos, Nigeria -- • English - Native PROFESSIONAL PROFILE An experienced and success-driven Support Engineer with +10 years of experience in IT Support and Customer Success. Fiercely competitive in my approach to exceeding company targets, and customer goals, and able to handle complex situations from a strategic and tactical perspective. I am committed to retaining customers for the long term by diligently helping them achieve success. Possess expertise in networking, software, hardware, and superior technical aptitude. SKILLS Troubleshooting and Diagnostics - SaaS management- - HTML - IP - Network Administration- Active Directory - VPN - WAN - Firewalls - Microsoft Exchange - Cisco - Apple – TeamViewer – JAMF Pro – Gsuite Linux - SalesForce Zendesk - Jiras - Confluence - Oral and written communication. EXPERIENCE Aurea Software, Remote - IT/NETWORK SUPPORT SPECILAIST. (REMOTE) January 2018 – Present • Management of the Network Infrastructure • Provided technical support and ad-hoc training to employees. • Onboarding of New employees and providing Support. • Security and Network Training for Employees. Deux Project Limited Lagos - Nigeria – ICT Manager September 2017 – December 2017 • Developing and maintaining Deux Project ICT policies concerning standards of operation and use of ICT equipment throughout the organization and ensuring they are applied. • Planning, developing, and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost-effectiveness. • Technical support, development, and management of communication services such as fixed and wireless data networks, telephone systems, voicemail, and high-speed access to the internet. • Using JAMF to manage macOS computers regarding macOS upgrades, Sophos antivirus, and needed applications. • Okta administration for access using a Single Sign On to log into applications. • Managing crises which may involve complex technical hardware or software problems. • Securing data from internal and external attacks. • Mentoring and training new ICT support staff. Project Wheel Limited, Lagos - Nigeria – Head Network and Infrastructure January 2014 - September 2017 • Support of the Clients’ Network and Systems infrastructures viz: Core Routers, Edge/Access Router, Access Switches, Active Directory, DNS, and DHCP Servers. • Core Engineering (Network Administration, Configuration, Implementation, Operation of Network Elements and IP Network. • Install, Operate, and Maintenance of Core Network Elements: (Cisco Routers and Switches, Cyberoam Firewall and HP, IBM and Dell Servers). • Providing Microsoft server administration to include monitoring server status, troubleshooting issues with client connectivity, response time, server performance, backup/restore, and disaster recovery planning and testing. • Create new and manage all existing Mailboxes and Distribution groups in MS Exchange. • Configure, and maintain DHCP and DNS on Servers. • Configuration, Maintenance, and Troubleshooting of Active Directory, Microsoft Exchange Server, and Office 365 Mobitel Limited, Lagos - Nigeria- NOC Engineer November 2010 – December 2013 • Working as part of a team in a fast-paced, changing, and challenging 24x7 Internet Service provider environment. Also responsible for maintaining and monitoring a WiMAX/ Adsl / Voice Network. • Implementation of Network Design and Securing of the Core Layer to Access layer. • Configuration, integration, troubleshooting, and securing of core network devices. • Configuration, monitoring, and troubleshooting of WiMAX Equipment (BTS and CPE). • Configuration and troubleshooting Dragon Wave Quantum and Compact Radios. • Utilization and Management of Servers and Network monitoring tools & applications like Cacti and Allot Xplorer and Net Enforcer. EDUCATION / CERTIFICATIONS University of Lagos, Lagos - Nigeria – BSc. Computer Engineering Cisco Certified Network Professional (CCNP) Cisco Certified Design Professional (CCDP) Cisco Certified Network Associate Security Juniper Network Certified Associate (JUNCIA) Microsoft Certified Professional (MCP) REFERENCES CHRIS BENKERT, Team Leader Customer Experience, Aurea Software Former Manager LISA ROBERT, Team Leader Customer Experience, Aurea Software Former Manager