Ieva Ozolina

Experienced senior technical customer support specialist and team lead from West London, UK. I’ve been working in customer-facing roles for over 17 years, Harrods, OpenTable, Bridebook, helping people and solving problems in both the tech (SaaS) and retail industries. I know how to keep customers happy and teams running smoothly.

I’m good at leading support teams, training staff, and making sure everything runs well day to day. I enjoy helping others grow in their roles and making sure customers get the help they need quickly and kindly. I also like using tools and data to make support better and faster.

People say I’m calm under pressure, easy to talk to, and always ready to roll up my sleeves and help out. I care about great service, teamwork, and doing the right thing.